Service Dispatcher/Coordinator

Service Dispatcher/CoordinatorLocation: Brampton, ON
Job Type: Permanent, Full-Time
Salary: $55,000–$63,000 per year
Schedule: Monday to Friday | 40 hours per week | 8.5-hour shift anywhere within 7:00 AM and 7:00 PM
Work Location: On-site
About the OpportunityFuze HR Solutions is currently recruiting for a Service Dispatcher/Coordinator on behalf of our client, a well-established and growing organization in the transportation and service industry.
Our client has been operating for over 30 years and provides temperature-managed transportation equipment, service, and support across North America. This is an excellent opportunity for an experienced Service Coordinator or Dispatcher looking to join a stable organization with a strong, employee-focused culture.
The RoleThe Service Dispatcher/ Coordinator will be responsible for coordinating and dispatching in-house service technicians and ensuring repairs and service requests are handled efficiently and on schedule.
This is a fast-paced, high-volume environment where urgent service requests are common. The successful candidate will be highly organized, customer-focused, and comfortable managing multiple priorities while maintaining accuracy.
Key Responsibilities

• Manage a high volume of inbound calls for the Service Department.
• Schedule and coordinate regular and emergency service requests.
• Dispatch and coordinate in-house service technicians based on repair requirements and priorities.
• Communicate professionally with customers and provide updates regarding service requests.
• Prepare work orders, quotes, and service documentation.
• Assist with parts requests and orders.
• Maintain accurate and up-to-date statuses for all repairs and service work.
• Follow up on open jobs to ensure timely completion.
• Coordinate with the Parts Department to support efficient repair turnaround.
• Work closely with Sales and other internal teams regarding service scheduling.
• Prioritize urgent repairs while ensuring work orders and service information remain accurate.
• Enter and maintain information within ERP and other service-related systems.
• Perform other duties as required.

What We're Looking For

• 3+ years of experience in a service coordination, dispatch, scheduling, or similar role.
• Dispatching experience is required.
• Previous experience in a service and repair environment is strongly preferred.
• Experience within transportation, trucking, logistics, HVAC, automotive/truck repair, heavy equipment, roadside assistance, or a similar industry is an asset.
• Experience working in a high-volume, fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Highly organized with excellent attention to detail.
• Ability to prioritize multiple urgent requests and competing deadlines.
• Comfortable working under pressure while maintaining accuracy.
• Strong computer skills, including intermediate Microsoft Office and Excel.
• Ability to quickly learn and navigate ERP and other software systems.
• Self-motivated and able to work independently with minimal supervision.
• High School Diploma or equivalent.

Why Apply?

• Competitive salary of $55,000–$63,000.
• Permanent, full-time opportunity.
• Medical, dental, and vision benefits after 90 days.
• RRSP matching up to $1,000 per year.
• 2 weeks of vacation.
• Potential year-end performance/discretionary bonus.
• Stable organization with over 30 years of industry experience.
• Supportive, team-oriented and employee-focused workplace.
• Opportunity to join a growing organization and build a long-term career.

Important Details

• 100% on-site in Brampton, ON.
• Monday to Friday, 40 hours per week.
• Shift will be scheduled within 7:00 AM–7:00 PM.
• No travel required.
• Candidates must be legally eligible to work in Canada.
• Canadian work experience is required.

Interested? Apply today with your updated resume. A member of the Fuze HR Solutions recruitment team will contact qualified candidates to discuss the opportunity in greater detail.
Interested Candidates are invited to send their resumes to [email protected]
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