Business System Analyst and Project Manager

• Full-time, 40 hrs/week
  
• In-office, Concord, Vaughan
  
• CAD$80-100K
  
• Applicants must be legally eligible to work in Canada
  

About The Role
Customerization is and Ontario based IT company building business systems — from Zoho CRM/ERP implementations to fully custom solutions — for clients ranging from 30 to 1,000 employees. We are looking to fill a combined 'Business Analyst & Project Manager' role: you'll gather client requirements and design optimal tech solutions, and plan and lead delivery through to launch.
What You'll Do

Business Analysis

• Understand and analyze client business processes, available resources, documentation, and more
  
• Gather and document requirements through workshops, and structured discovery sessions
  
• Design technology solutions in collaboration with our technical/dev team — spanning Zoho CRM, ERP, custom-built applications, and integrations
  
• Support technical pre-sales: run solution demos, contribute to proposals
  
• Serve as the primary client-facing point of contact throughout engagements
  

Project Delivery

• Define project scope, budget, phases
  
• Groom tasks and manage concurrent projects in the PM software
  
• Monitor timelines, budgets, progress, quality, and risks across multiple concurrent projects
  
• Lead developers and system configurators day-to-day
  
• Configure, customize, or develop solutions on your own, where reasonable
  
• Client communications
  
• Produce clear technical and business documentation
  
• Test and validate delivered solutions
  
• Build training materials and run client training sessions
  

Requirements

Must-haves

• A degree or diploma in Computer Science, IT, or a related technical field — you need to understand tech and dev fundamentals, not just the business side
  
• Experience implementing business applications (CRM, ERP, or similar) — including business process mapping and data modeling
  
• Strong project management track record — planning, running teams, managing scope/timeline/risk
  
• Direct, hands-on experience running client workshops and requirements-gathering sessions
  
• Excellent written and verbal English communication
  
• Comfortable working with and directing AI-assisted development, or genuinely curious and quick to pick it up
  

Nice to have

• Zoho experience specifically
  

Working style

• Comfortable in a small, fast-moving, flexible team
  
• Strong self-directed learner
  
• Able to run multiple projects/clients simultaneously
  
• Proactive, "can-do" attitude
  
• Strong personal time management
  
• Collaborative across a multicultural team