Group Benefits Administrator

Want to be part of one of the Top 10 Insurance Brokerages in Canada? Looking for a role that will help you grow and advance your career? At Oracle RMS, we are a fun, energetic, and fast-paced insurance brokerage growing with a need to fill new roles within the Oracle RMS family. Our unique culture encourages employees to enroll in higher education, webinars, and training for professional growth and qualify for more advanced positions in the company. Oracle RMS is Great Places To Work certified!

At Oracle RMS, we hold an unwavering commitment to our clients, ensuring your needs are exceeded at every turn. Our dedication goes beyond mere professionalism; it's rooted in genuine care and concern for your well-being. We strive to cultivate relationships built on trust and integrity, where your success and security are our utmost priorities. As a result, you'll have the peace of mind knowing that we've got your future protected.

We are guided by the principles of integrity and trust, fostering a culture of care that extends to both our clients and our team. At Oracle RMS, we believe in collaborative growth, where every employee is empowered to contribute, learn, and thrive together.

Responsibilities:

• Assist with the implementation of new group benefits plans, including coordinating documentation, setup, and communication with clients and carriers.

• Provide ongoing administration and support for existing group benefits plans.

• Respond to client, advisor, and member inquiries in a prompt, professional, and friendly manner.

• Assist clients and plan members with questions regarding benefits, coverage, eligibility, claims, plan changes, and general policy administration.

• Liaise with insurance carriers and providers to resolve issues and obtain information on behalf of clients.

• Prepare and maintain accurate client and plan documentation.

• Regularly update and maintain client files and information within the company's CRM.

• Manage departmental documents, records, and administrative processes.

• Utilize group benefits quoting software, insurance carrier portals, Zoom, DocuSign, and other technology platforms.

• Assist with benefit plan renewals, amendments, employee changes, and other ongoing client servicing needs.

• Follow up on outstanding items to ensure requests are completed accurately and on time.

• Perform general administrative duties, including scanning, printing, photocopying, mail, and other office support as required.

• Stay current with changes in the group benefits and insurance industry, carrier requirements, and best practices.

• Identify opportunities to improve internal processes and contribute to a positive client experience.

Requirements:

• 1+ years of experience in group benefits administration or a related insurance role.

• Strong understanding of group benefits and an interest in continuing to develop your industry knowledge.

• Excellent written and verbal communication skills.

• A professional, friendly, and service-oriented approach.

• Strong organizational and time-management skills with the ability to manage multiple priorities.

• Excellent attention to detail and a commitment to accuracy.

• A proactive, resourceful approach to problem-solving

• Comfortable working independently while also being a collaborative team player.

• Strong computer skills and the ability to learn new software and systems quickly.

• A willingness to learn and enthusiasm for building a long-term career in the insurance industry.

• University or college education is preferred, but relevant industry experience will also be considered.

Benefits:

At Oracle RMS, we offer excellent a robust benefits and vacation package that covers

• Medical Benefits

• Dental Care

• Vision Care

• Disability Insurance

• Extended Health Care

• RRSP Matching Program

Oracle RMS fosters a vibrant and supportive company culture, offering a dynamic environment where employees can thrive both professionally and personally. The company hosts numerous fun events throughout the year, creating a sense of community and camaraderie among team members.

Oracle RMS also provides excellent benefits, including an RRSP matching program that helps employees plan for their financial future, an Employee Assistance Program (EAP) to support their well-being, and a tuition reimbursement program to encourage continuous learning and growth. Additionally, employees can stay active and healthy with access to an onsite gym, further enhancing the work-life balance Oracle RMS is known for.

Salary will be commensurate with experience. We thank all applicants but only those being considered will be contacted.

Oracle RMS is an equal opportunity employer; we welcome applications from qualified individuals from all backgrounds.

Persons who require accommodation during the recruitment process may indicate such upon applying.