Human Resources Manager

The Vancouver Lawn Tennis & Badminton Club (“the Club”) is the city's premier racquets, fitness, and social Club. Located just a few minutes from downtown, the Club offers exceptional tennis, badminton, squash, fitness, and aquatics programming for over 4,000 members, along with a variety of social events with upscale-casual dining in 3 restaurants.

We have an exciting opportunity to join our team as Human Resources Manager.

The Human Resources Manager, under the direction of the General Manager, is primarily responsible for the development and implementation of Human Resource programs, policies, and initiatives, full-cycle recruitment, and promoting Vancouver Lawn's culture. The team is approximately 111 employees, consisting of 69 unionized and 42 non-union employees. The position is also responsible for overseeing wage increases, promotions, disciplinary actions, and staffing requirements in a unionized environment, and serves as the Club's lead on labour relations matters, including collective bargaining agreement administration, grievance handling, and negotiation support.

Salaried position, $90,000.00 - $110,000.00 per annum based on background and experience.

• Plans and manages the recruitment, interviewing, hiring, and orientation processes to maintain staffing levels with qualified individuals.
• Acts as liaison between Club employees and the Leadership Team.
• Plans and coordinates employee events.
• Monitors and follows up on employee health or injury-related absences.
• Supports and coaches Club Leadership to ensure application of human resources practices, the Collective Agreement, legislations, programs, and policies.
• Provides leadership and coaching to managers and employees on key workplace matters such as performance management, difficult conversations, employee relations, and employee development.
• Assists in reward and recognition programs and training strategies.
• Assists with the design, implementation, and ongoing delivery of Human Resource programs.
• Administers progressive disciplinary action through coaching and counseling to improve performance or recommend termination of employment.
• Researches, analyzes, and makes recommendations for compensation and benefits.
• Manages progressive, corrective action processes.
• Formulates budgets for employee relations, staff training, and recruitment advertising, and manages expenses for the human resources department.
• Ensures proper maintenance of employee records, files, and human resource office systems.
• Is involved in union negotiations and putting forward recommendations and guidance.
• Facilitates a culture of commitment to the company's values, standards, operating philosophies, and overall business strategy.
• Works with the Leadership Team to identify areas of improvement for employees, providing additional training as needed.
• Identifies and implements leadership development opportunities.
• Develops and updates the employee handbook as required.
• Handles employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations.
• Works with the Assistant Controller for the purpose of ensuring compliance with established financial, legal, and administrative requirements and effective department functioning.
• Performs other duties as assigned.

• Serves as the Club's primary point of contact for the administration and day-to-day interpretation of the Collective Agreement with UNITE HERE! Local 40.
• Leads or supports the Club's negotiating committee in collective bargaining, including preparing proposals, costing analysis, and briefing materials for the Leadership Team and Board.
• Manages the grievance procedure from intake through resolution, including investigation, documentation, response drafting, and, where required, representation at arbitration.
• Advises the General Manager and Leadership Team on rights, obligations, and risk under the Collective Agreement and the BC Labour Relations Code.
• Monitors labour relations trends, arbitral case law, and legislative changes affecting the Club, and recommends policy or practice adjustments accordingly.
• Builds and maintains a constructive working relationship with the Union, including regular labour-management meetings.
• Prepares and maintains labour relations records, precedent files, and correspondence to support consistency across disciplinary, grievance, and bargaining matters.
• Coordinates with legal counsel on labour relations matters, including collective bargaining, grievances, arbitrations, and Labour Relations Board proceedings, as required.
• Develops contingency and workforce planning in the event of a labour disruption, including strike or lockout preparedness.
• Delivers training to managers on collective agreement rights and obligations, progressive discipline, and grievance avoidance.

• Accountability
• Critical thinking
• Communication
• Decision making
• Leadership
• Negotiation and conflict resolution
• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ability to be resourceful, creative, and maintain flexibility.
• Ability to train, motivate, evaluate, mentor, and direct employees and managers to meet desired ends.
• Ability to maintain excellent relations with staff and maintain staff and member confidentiality at all times.
• Ability to remain objective and represent the Club's interests professionally in adversarial or high-pressure labour relations settings.

• 3-5 years of progressively responsible human resources experience.
• Previous hospitality experience is a definite asset.
• Previous HR experience in a union environment is a definite must.
• Demonstrated experience administering a collective agreement, handling grievances, and supporting collective bargaining is required.
• Experience representing an employer at arbitration or before a labour relations board is an asset.

• Post-secondary diploma/degree in human resources/business is an asset.
• Strong computer skills including MS Office, Excel, presentation software, and email.
• Certification in HR Management preferred (CPHR designation an asset).
• Strong working knowledge of HR theories, practices, legislation, and resources.
• Able to interpret and implement personnel-related legislation.
• Strong working knowledge of the BC Labour Relations Code and labour/employment-related legislation.
• Demonstrated experience in labour relations, including collective bargaining and grievance/arbitration processes.

At Vancouver Lawn, we offer a positive and friendly environment, competitive salaries, benefits package, employee meals, and free parking.

We thank all interested candidates; however, only those shortlisted will be contacted. No recruiting agency phone calls, please.