Inside Sales - Irrigation Specialist

Southern Irrigation is actively seeking a motivated and reliable individual to join our team in a logistics-focused role, with a clear opportunity to advance into a sales position for our Medicine Hat location. This role is ideal for someone who enjoys hands-on work, helping customers, and wants to build a long-term career in the irrigation and water systems industry.

Job Title: Inside Sales – Irrigation Specialist

Location: 7900 Dallas Drive, Kamloops, BC, V2C 6X2

Rate of pay: $30–$45 per hour, plus benefits

Starting pay will depend on the candidate's irrigation knowledge, technical ability, and inside sales experience. Candidates considered for the higher end of the wage range must have excellent irrigation industry experience and a strong record of success in inside sales.

Position Summary:

The Inside Sales – Irrigation Specialist helps increase sales and profitability by providing knowledgeable, reliable service to customers.

Most customer communication will take place by phone and email, although some in-person customer visits may also be required. The successful candidate will build strong customer relationships, provide technical irrigation advice, prepare quotes, process orders, and follow up on sales opportunities.

Main Areas of Responsibility:

• Customer Service

Build and maintain strong, long-term relationships with customers.

• Sales

Work toward agreed sales and profit-margin goals.

• Technical Knowledge

Continue developing product knowledge and irrigation application expertise through training and industry certifications.

• Teamwork

Communicate clearly, share knowledge, mentor others, and assist team members, departments, and other locations when needed.

Duties and Responsibilities:

• Provide each customer with personal, knowledgeable, and efficient service.
• Take ownership of important customer accounts and build relationships through regular communication and occasional in-person visits.
• Learn about customers' businesses and projects so you can recommend the right products and solutions.
• Answer customer questions by phone and email.
• Prepare quotes, process sales orders, and follow up with customers.
• Use customer relationship management software to create leads, track opportunities, record customer information, and follow up on purchases.
• Track quote success rates and record why quotes were won or lost.
• Report sales trends and customer feedback to the sales lead.
• Attend product training and industry seminars throughout the year.
• Complete relevant industry certifications when training and testing are available.
• Work closely with teammates to share knowledge, mentor less-experienced employees, and help manage workload.

Skills and Experience:

• Strong knowledge of irrigation products, systems, and basic irrigation design principles.
• Previous inside sales experience, preferably within the irrigation industry.
• Ability to understand customer needs and recommend practical, cost-effective solutions.
• Working knowledge of pricing, costs, margins, markups, and currency exchange.
• Strong communication skills and the ability to understand situations from the customer's point of view.
• Excellent organization, planning, and time-management skills.
• Comfortable using CRM and sales-order software.
• An understanding of how customers evaluate cost, value, and return on investment.

Core Values

• Work Hard

Be punctual, dependable, knowledgeable, and efficient.

• Win as a Team

Support your coworkers professionally and personally, and contribute to the success of the whole team.

• Wow Our Customers

Treat customers with respect and provide personal, practical, and efficient service.

As a provider of intelligent water solutions, Southern Irrigation strives to be best in the industry, and in return we provide amazing opportunities for our people.

Southern Irrigation offers impressive employee benefits such as 100% employer-paid health benefits plan, RRSP matching, culture and community events, and opportunities for employee bonuses.

At Southern Irrigation we know our success is based on having all “A” players rowing in the same direction. Our Work (hard), Win (as a team), and Wow (our customers) attitude makes the environment at Southern Irrigation both challenging and fun.