Operations Support

City of Kenora

Job Posting

Job Title: Operations Support

Division: Planning & Building

Salary: $30.81/hr

Benefits: In accordance with Collective Agreement

Hours of Work: 7-day operation - in accordance with the Collective Agreement

Position Status: 1 full-time, temporary position. This is an 18 month coverage.

Posted Internally: August 11, 2026

Closing Date: Open until filled

The Operations Support will provide comprehensive and professional administrative support to their Divisional leaders. Duties include but are not limited to, inventory functions, data input activities, letter writing and correspondence, timekeeping, administrative support for divisional projects, minute taking, and general office procedures.

Qualifications:

• Grade 12 Diploma or equivalent.
• Post-secondary Diploma in Office Administration, Business, or related field of study.
• Minimum three (3) years' computer related experience with proficiency in Microsoft Office products
  
• Ability to type a minimum of 50 wpm.
• Ability to work with highly sensitive and confidential matters and maintain strict confidentiality
• High level of expertise in all areas of modern office practice and procedures.
• Demonstrated ability to communicate effectively verbally and in writing.
• Demonstrated attention to accuracy and detail, in a time sensitive environment
• Ability to handle irate members of the public, either in person or over the phone, in a courteous, helpful and effective manner.
• Ability to work independently and as member of a team.
• Ability to work under pressure and with interruptions; able to prioritize a heavy workload and ability to consistently meet deadlines.
• Demonstrated experience and working knowledge of the Ontario Occupational Health & Safety Act and Regulations specifically concerning the requirements for job hazard analysis and the development of and training on safe work procedures.
• Ability to get along well with others including supervisors, co-workers, members of the public and other partners in service.

Responsibilities:

• Assists Divisional leaders with day to day work and special projects as they arise including correspondence, research and preparation of spreadsheets along with routine clerical work such as typing, mail processing, purchase of inventory or office supplies, and arranging meetings upon request.
• Assist with the development of divisional policies and Standard Operating Procedures, and maintain records to ensure compliance with applicable legislation.
• Assists Divisional Leader with completion of work orders on internal system and ensures items are tracked for follow up as required.
  
• Administers the Department's tracking system for Customer complaints / concerns; maintains a manual tracking system, forwards to respective departments and any relevant external parties (if required) for review and comment.
• Works directly with the Supervisors under the General Manager to progress issues and ensure files are tracked for follow up.
• Provides written follow-up to respective customers where warranted.
  
• Provide coverage on an as needed basis for Desk Attendants.
• Train and assist part-time staff with day-to-day operations of the Solid Waste & Recycling operation.
• Reconcile month end for the Solid Waste financials for review by the supervisor.
• Drafts and proofreads correspondence on behalf of Divisional Leader where required.
• Take minutes of meetings when required.
• Provides coverage for the Operations Support, Recreations Support, and Fleet Administrative Support positions as required.

The City of Kenora is an equal opportunity Employer and committed to building a workforce that reflects the rich diversity of the community we serve. We encourage applications from all qualified individuals including members of groups with historical and/or current barriers to equitable employment, including but not limited to, Indigenous Peoples, members of racialized communities or visible minorities, persons with visible and/or invisible disabilities, diverse sexual and gender identities, orientations and/or expressions, and others who may contribute to the further diversification of ideas.

The City of Kenora is committed to providing accommodation in all aspects of the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation, please advise the Human Resources department in advance to ensure your participation in the recruitment and selection process.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and is used to determine eligibility for potential employment.

We thank all candidates for their interest, however only those selected for an interview will be contacted