Usher/Ticket Taker, Belleville Senators

The Opportunity

The Belleville Senators are seeking an energetic, detail-oriented professional to join our team as Usher / Ticket Taker. This is an excellent opportunity to join an NHL affiliate team which will allow the candidate to become fully engaged in the business of a professional sports team.

As an Usher / Ticket Taker of the Belleville Senators Hockey Club you assume the role of guide, communicator, decision-maker, and promoter of positive experiences. You are frequently changing hats and finding solutions that will create fans for life.

This is a part-time role based upon the organization's needs which can include weekday, evening, and weekends shifts.

Reports to: Business Operations Department

Key Responsibilities

Essential Position Responsibilities and Accountabilities

Ensure that all guests receive extraordinary customer service by:

• Assisting with guest questions and/or needs
• Admitting those who possess the proper ticket or identification to the facilities
• Being responsible for ensuring that all customers adhere to the building policies and have great experience
• Monitoring guests' alcohol consumption, and ensuring all guests maintain a state of sobriety
• Escorting guests in wheelchairs as needed, using elevators

Qualifications

• Displays a positive and outwardly friendly attitude
• Ability to listen, articulate ideas, and respond in an empathetic and clear manner to all guests
• Must be minimum 21 years old by start date
• Able to work flexible hours (evenings, weekends, holidays)
• Able to work under pressure
• Able to walk/stand for extended periods of time and comfortable with heights
• Able to walk up/down stairs multiple times each game to attend to assigned section
• Excellent problem-solving skills
• Effective interpersonal, and oral communication skills
• Some basic knowledge of hockey and the AHL

Who We Are

The Belleville Senators are a professional ice hockey team based in Belleville, Ontario, competing in the American Hockey League (AHL). They are the top affiliate of the NHL's Ottawa Senators and were established in 2017 after the Binghamton Senators relocated to Belleville. The team plays its home games at CAA Arena and serves as a key development ground for Ottawa's future NHL talent.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

Compensation: $17.60 per hour

Job Status
: The position remains open until suitable candidates are found.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.