Customer service

Customer Service Representative (CSR)
Position OverviewWe are seeking a Customer Service Representative (CSR) to join a growing and supportive team. This role is ideal for a customer-focused professional who enjoys building strong relationships, solving problems, and providing exceptional service. The successful candidate will act as a key point of contact for customers, ensuring inquiries, orders, and service requests are handled efficiently and professionally.This position offers a stable Monday-to-Friday schedule, a collaborative work environment, and the opportunity to work with a team that values employee growth, communication, and long-term success.
Benefits & Advantages

• Schedule: Monday to Friday, 8:30 AM – 5:30 PM
• No evenings or weekend shifts — enjoy a consistent daytime schedule and work-life balance
• 15 vacation days to support personal time and wellness
• Comprehensive benefits package available after 3 months of employment
• Competitive vacation and benefits program designed to support employees' overall well-being
• Group RRSP program with a 3% employer match after 1 year of service
• Stable and secure work environment with opportunities for long-term growth
• Positive and supportive workplace culture with a people-focused manager who genuinely invests in their team
• Collaborative and team-oriented environment where employees are encouraged to contribute ideas and support one another
• Opportunity to work within a company that values strong customer relationships and employee development

Key Responsibilities

• Serve as the primary point of contact for customers, providing professional and responsive support through phone, email, online chat, and in-person interactions
• Build and maintain strong, long-term customer relationships by delivering exceptional service and creating positive experiences
• Process customer orders, transactions, account updates, and service requests accurately and efficiently
• Address customer questions, concerns, and complaints with professionalism, patience, and a solutions-focused approach
• Manage conflict resolution, negotiations, and customer objections while maintaining a positive customer experience
• Troubleshoot customer issues and identify effective solutions by understanding customer needs and company processes
• Provide customers with accurate information regarding products, services, company policies, procedures, and promotions
• Maintain detailed and up-to-date customer records, account information, and documentation
• Follow up with customers regarding promotions, new product offerings, upcoming events, and company initiatives
• Support product launches, marketing campaigns, and promotional activities as required
• Assist the Branch Administrator and Warehouse team with administrative and operational tasks
• Perform inventory cycle counts and assist with maintaining accurate inventory records when required
• Collaborate with internal departments to ensure customer needs are met and service expectations are exceeded
• Complete additional duties and responsibilities as assigned to support overall branch operations

Candidate Requirements

• Post-secondary education is preferred
• Minimum 3 years of customer service experience required (entry-level candidates will not be considered)
• Strong customer service, problem-solving, and troubleshooting abilities
• Excellent verbal and written communication skills with a professional and customer-focused approach
• Strong interpersonal skills with the ability to build rapport with customers and internal teams
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Comfortable working in a fast-paced environment while remaining organized and professional
• Strong computer skills, including data entry, typing, and experience using customer management systems or business software
• Professional appearance and positive workplace demeanor
• Ability to work effectively in both an office setting and warehouse environment
• Ability to occasionally lift boxes weighing up to 50 lbs when required

Working Conditions

• Primarily office-based with occasional responsibilities in the warehouse environment
• Regular use of computer systems, telephone, and customer communication platforms
• Requires strong organization, attention to detail, and the ability to manage customer interactions throughout the day
• Flexibility to work additional hours occasionally based on business needs

Interested candidates are invited to send their resume to [email protected]
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