Director, Projects & Change Management

Calgary Homeless Foundation (CHF)

Calgary Homeless Foundation guides the fight against homelessness. Fueled by this purpose, we envision the day when homelessness is rare, brief, and non-recurring — perhaps an episode in someone's life, but never a condition that defines it. Working in alignment with governments and collaboratively with service providers and community partners, we help translate complex system needs into coordinated, efficient ground-level action that maximizes the impact of every resource and creates lasting pathways out of homelessness.

We are uniquely positioned to observe the many challenges facing our city and strengthen the entire sector through strategic leadership, forward-thinking capacity development, and hands-on, day-to-day support.

Our comprehensive data warehouse reveals the full picture of homelessness in our community, enabling us to anticipate challenges and identify effective solutions. And we unite diverse stakeholders around shared goals and help address complex situations that no single agency can solve alone.

Our collective approach and focus on learning and evaluation equip us to address homelessness across our city while keeping the people experiencing it at the heart of our work. When the system works better together, more people find their way home.

We are looking for passionate, entrepreneurial, and talented people to join our action-oriented, high impact team.

The Position

The Director, Projects & Change Management reports to the Co-Vice President, Finance & Operations and is responsible for enabling the coordinated delivery of Calgary Homeless Foundation's strategic and operational priorities across initiatives, programs, and projects.

Working closely with the Co-Vice President, Finance & Operations, the Director supports the translation of strategic priorities into well-governed, executable, and sustainable work. The Director establishes the structures, tools, and practices that enable consistent, high-quality execution across the organization.

The Director supports not only individual initiatives, but also the programs and projects that contribute to them, ensuring alignment, coordination, and coherence across all levels of execution.

In addition to providing leadership to the Projects & Change Management team, the Director ensures that CHF has the visibility, discipline, and coordination required to execute effectively in a complex, multi-stakeholder environment.

The Director also leads CHF's Business Continuity and Disaster Recovery program, ensuring the organization maintains a coordinated, practical, and regularly tested approach to preparedness, continuity, recovery, and resilience.

Our Staff

CHF staff are action-oriented individuals who are catalytic leaders, courageous collaborators, evidence inspired, and vision dedicated. They choose to bring their professional expertise and personal talents to the non-profit sector, to add value to the full community. They work cooperatively with others in a strong team environment; demonstrate flexibility in organizing and undertaking work; show a high degree of initiative, discernment and resourcefulness; exhibit excellent communication and relational skills; demonstrate thoughtfulness and intelligence in decision making; and are focused on creating positive outcomes for persons experiencing homelessness.

How we work here:

At CHF our approach is grounded in purpose, collaboration, and accountability. We believe that how we work together matters as much as what we achieve.

Here's what you can expect from us—and what we expect from you:

• Ownership Under Pressure: We take responsibility for outcomes, even when challenges arise.

• Constructive Feedback: We give and receive feedback openly, with the goal of learning and improving.

• Pace with Purpose: We move quickly when needed, without sacrificing quality or integrity.

• Healthy Disagreement: We challenge ideas respectfully and invite discussion to make decisions stronger.

• Shared Understanding: Expertise means building clarity for others, not being “right by default.”

Our culture values transparency, inclusion, and resilience. We name real pressures – external and internal - and navigate them together. Interviews and development conversations focus on real examples of how we act when it's hard, because that's when our values matter most.

Accountability and Deliverables

Key activities include:

Program Leadership & Coordination

• Establish and maintain visibility across CHF's portfolio of initiatives, programs, and projects
• Support prioritization, sequencing, and capacity planning in partnership with senior leadership
• Identify and surface interdependencies, risks, and trade-offs to support informed decision-making

Project & Change Management System

• Design, implement, and continuously improve CHF's project and change management frameworks, tools, and standards
• Ensure consistent application of methodologies and practices across projects and teams
• Promote a disciplined, pragmatic approach to execution across the organization

Strategic Initiative & Program Enablement

• Structure and coordinate initiatives, programs, and projects to ensure alignment with strategic priorities
• Translate strategic direction into clear scopes, governance approaches, and execution structures
• Ensure initiatives are set up for success through strong planning, coordination, and clarity

Change Leadership & Organizational Readiness

• Lead the integration of structured change management practices across initiatives and programs
• Ensure the people side of change is addressed through effective engagement, communication, and readiness planning
• Support sustainable adoption of new processes, systems, and ways of working

Leadership & Team Oversight

• Provide leadership and direction to the Projects & Change Management function, including P&CM Lead, Project Coordinators, and other positions assigned to the function over time.
• Set expectations for delivery discipline, stakeholder engagement, and reporting
• Support the development of internal capability through coaching, feedback, and ongoing development

Governance, Reporting & Transparency

• Establish and maintain project governance structures, reporting standards, and escalation pathways
• Ensure consistent portfolio-level reporting, dashboards, and visibility for senior leadership to support decision-making and accountability.
• Support the definition and use of success measures and performance indicators

Business Continuity & Disaster Recovery

• Own and maintain CHF's Business Continuity and Disaster Recovery program, ensuring it remains practical, current, and aligned with organizational needs.
• Coordinate cross-functional planning, documentation, testing, and continuous improvement related to business continuity, disaster recovery, and organizational resilience.
• Support clear roles, escalation pathways, and recovery expectations so CHF can respond effectively to disruptions and maintain critical operations

Capacity Building & Organizational Enablement

• Lead the development and embedding of project and change management capability across the organization
• Support a culture of continuous improvement, learning, and knowledge sharing
• Contribute to broader organizational priorities where structured execution and change management are required
• Provide oversight, coordination, and support to cross-functional programs and organizational priorities (e.g., sponsored training initiatives, reporting processes, and other system-level work), ensuring alignment with strategic objectives and consistent application of project and change management practices

Education and Experience

The ideal candidate will have the following qualifications:

• 8–12+ years of progressive experience in program, project and change management
• Demonstrated experience leading complex, multi-stakeholder initiatives or transformation efforts
• Experience supporting or establishing projects, portfolio, or program management functions
• Experience advising or working closely with senior leadership

Preferred Qualifications (Assets):

• PMP or equivalent project management certification
• Formal training or certification in change management (e.g., Prosci or equivalent)
• Experience in systems-level work (non-profit, government, or multi-agency environments)

General Competency Requirements

The ideal candidate will be expected to demonstrate and grow the following competencies:

Taking Accountability for Guiding the Fight Against Homelessness by:

• Regularly sharing our Purpose and Ambition and make decisions that move us toward it
• Following through on my commitments to earn the trust of my colleagues and community partners
• Identifying obstacles, admitting my mistakes, and taking ownership of solutions

Fostering a Growth Mindset by:

• Regularly seek new information and leveraging data to inform my solutions and decisions
• Treating mistakes as learning opportunities and focusing myself & others on improving future results
• Considering how I may have contributed to problems and regularly seeking feedback to discover how I can improve
• Accepting ambiguity and taking action to move us in the direction of our goals without waiting for perfect information

Empowering Others to Succeed by:

• Articulating and agreeing upon clear expectations and desired results
• Meeting regularly with my key internal and external stakeholders to ensure they have what they need from me to succeed
• Eliminating organizational constraints that hold people back

Collaborating for Greater Impact by:

• Proactively collaborating with others and incorporating their input into solutions
• Respecting the unique strengths and agency of others by encouraging them to propose solutions and make decisions
• Having the courage to share difficult perspectives directly, respectfully, and in a timely manner, and encouraging others to do the same
• Being willing to change my perspective when presented with new information