Automotive Service Advisor

Reporting to the General Manager, the Service Writer has responsibilities with both Customer relationships, and the administration of the business. This role has specific responsibilities as follows:

• Safety
• • Role model a ‘safety first' attitude amongst the team
• Tasks:
• • General:
  • • Open / close front office – locks, lights and signs
    • Use current tools to communicate with internal staff
    • Cleanliness of front office
  • Customer Communication:
  • • First to answer the phone / greet walk-in customers
    • Monitor shop calendar and be aware of ‘incoming' customers
    • Check customer inquiries on emails, SM, Payment boxes , and other communication tools
  • Work Orders and Invoicing:
  • • Open work orders and, when necessary, ensure customer specific criteria are incorporated in the work order
    • Request approval for work from Fleet clients
    • Authorize work orders in SM
    • Request customer PO number, where applicable
    • Conduct a final review of completed work orders prior to sending the completed invoice to customers
    • Send invoices to clients for payments
    • Receive client payments
    • Internally flag work orders that require immediate attention / have gone stagnant
  • Receivables / Payables:
  • • Watch for and advise the GM on overdue accounts receivables
    • Review payables and input necessary data for electronic payments to our suppliers Handle customer complaints as required

• Other duties which may be required from time to time which may or may not fall within the overall scope of this role