Customer Relationship Manager

At Dabadu, we're on the lookout for a driven and customer-centric Customer Relationship Manager who thrives on building genuine relationships and improving the customer experience from end to end. This is your opportunity to help shape the future of Customer Success at a growing startup that's rethinking how things should be done.

Our ideal candidate brings hands-on experience in onboarding, customer advocacy, issue resolution, and user adoption strategies. We're not a traditional organization… we value original thinking, challenge the status quo, and take pride in delivering exceptional products without rigid playbooks.

If you're passionate about turning customers into loyal champions and want to make a serious impact, we want to hear from you.

What You'll Be Doing:

• Lead customers through a smooth onboarding process, setting them up for long-term success and engagement
• Build and maintain a communication strategy that drives satisfaction and strengthens customer relationships
• Offer expert support around task and project collaboration to ensure clients are getting the most out of the platform
• Conduct regular account reviews to check in on success, tackle any issues, and explore opportunities for deeper product adoption
• Create and refine processes, resources, and strategies that help maximize product value across customer accounts
• Analyze usage data to uncover insights and enhance experiences
  
• Collaborate with the development team to pass on customer feedback and assist in testing new features and releases
• Partner with Sales and Leadership to surface expansion opportunities and inform the broader business strategy
• Provide product management with feedback and customer insights that drive improvements in adoption, retention, and satisfaction metrics

What We're Looking For:

• A Bachelor's degree and 1–3 years in a client-facing role (Customer Success, Support, or Account Management preferred)
• Strong written, verbal, and presentation skills! You know how to communicate clearly and effectively
• Enthusiastic, self-starter attitude with a team-focused mindset
• Experience engaging with senior-level and executive stakeholders
• Eagerness to work in a fast-paced, early-stage environment
• Great at juggling priorities, managing projects, and staying organized
• A solid understanding of SaaS business models and B2B platforms
• Skilled at tailoring communication for different customer personas
• Detail-oriented and methodical in your approach

Bonus Points If You Have:

• Bilingual fluency in English and French
  
• Experience working with clients in the automotive retail space
• Previous experience in a software startup environment

Why You'll Love Working Here:

• Join a small, high-performing team creating meaningful technology
• Contribute to the foundation of a growing company's operations and culture
• Work in a fun, collaborative space that doesn't take itself too seriously
• Enjoy strong coffee, great conversations, and team learning lunches every Friday

Let's Build the Future Together

Dabadu is reshaping how automotive technology works and we're just getting started. If you're eager to wear multiple hats, grow alongside a fast-moving team, and truly make a difference, this is the place for you!

Apply now and bring your passion to life.