Principal Consultant, IT Project Benchmark Services (ITPB) - Toronto, Canada

Information Services Group

Toronto, ON

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Principal Consultant, IT Project Benchmark Services (ITPB) - Toronto, Canada Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. Position Overview The Principal Consultant, IT Project Benchmark Services (ITPB) is a senior-level advisor and delivery leader responsible for directing complex benchmarking, performance analytics, and delivery optimization engagements. This role guides senior technology and business executives in understanding how their IT initiatives compare to industry peers and what actions will significantly improve cost efficiency, project predictability, and delivery performance. The leader will develop methodologies, oversee client engagements, provide thought leadership, mentor consulting teams, and shape the growth of ISG's ITPB service line.ResponsibilitiesClient Leadership & Advisory

Advise CIOs, CTOs, CFOs, PMO leaders, and senior executives on project benchmarking, delivery governance, and cost competitiveness
Lead enterprise-level project performance benchmarking, including cost, schedule adherence, productivity, throughput, and maturity
Convert complex analytical findings into clear, actionable insights that influence strategic decisions and transformation roadmaps
Guide clients on delivery model improvements, Agile/SAFe performance, vendor productivity, sourcing strategies, and PMO optimization

Engagement Delivery & Execution

Lead end-to-end ITPB engagements, including data gathering, normalization, complexity scoring, comparative analytics, and insights
Develop and refine benchmarking models, productivity baselines, forecasting mechanisms, delivery maturity assessments, and risk profiles
Ensure all analyses are data-driven, empirically grounded, and aligned to ISG's benchmarking methodologies
Conduct executive briefings, work sessions, and value realization assessments with senior stakeholders

Practice, Offering & IP Development

Own and enhance ISG's ITPB methodologies, analytics frameworks, benchmarking databases, and internal tools
Drive innovation, incorporating AI, predictive modeling, and automation into benchmarking capabilities
Publish market insights, whitepapers, and other thought leadership establishing ISG as a leader in performance benchmarking
Collaborate across service lines to integrate benchmarking as an enabler for sourcing, cost optimization, and transformation programs
Business Development & Sales Support
Lead or support sales pursuits for benchmarking, project recovery, delivery optimization, and transformation advisory
Develop solution architectures and proposals for ITPB engagements
Provide benchmark insights that strengthen client relationships and uncover additional advisory opportunities

Team Leadership & Capability Development

Lead, mentor, and develop teams across benchmarking, analytics, financial modeling, delivery operations, and PMO disciplines
Recruit and build high-performing capabilities in benchmark analytics and delivery optimization
Foster a collaborative, inclusive, and globally connected team culture

Required Skillsets

This is a remote position based in Toronto, Canada with travel up to 20–50% depending on client and engagement requirements
10+ years of experience in application development, IT consulting, large scale transformation, PMO leadership, application delivery management, or benchmarking
Established track record of planning, budgeting, and sizing application rollouts, platform modernization, and systems integration. Experience in orchestrating and executing on these initiatives is a plus
Proven ability to lead large-scale programs requiring performance assessment or delivery improvement
Expertise in SDLC models (Agile, SAFe, Waterfall) and their implications on delivery cost, productivity, and performance
Experience in developing large AI/ML projects is preferred
Strong experience in sourcing transactions, rate benchmarking, vendor negotiations, and delivery governance
Background with Tier 1 consultancies or global enterprises in senior advisory roles strongly preferred
Required Qualifications – Technical & Analytical Expertise
Strong proficiency in comparative analytics, productivity benchmarking, forecasting, and delivery maturity scoring
Ability to build, validate, and interpret complex financial and performance models.
Understanding of DevOps, scaled Scaled Agile, MLOps, and modern delivery architectures
Familiarity with AI/ML-enabled analytics for prediction, variance analysis, and risk modeling is desirable
Executive presence with the ability to communicate complex insights to senior leaders
Strong leadership in matrixed, global delivery models
High business acumen connecting benchmarking insights to financial and operational outcomes
Exceptional written and verbal communication skills, including executive storytelling

Education

Bachelor's degree required, STEM or Finance discipline desirable
MBA or another advanced degree (s) desirable
Relevant certifications (PMP, SAFe, Agile, ITIL) desirable

At ISG, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands. #LI-Remote

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Foire aux questions

What is the job title and location for this role at ISG?

The role is Principal Consultant, IT Project Benchmark Services (ITPB) based in Toronto, Canada, with remote work and up to 20–50% travel depending on client needs.

What kind of work will I do as a Principal Consultant for IT Project Benchmark Services?

You will direct complex benchmarking, performance analytics, and delivery optimization engagements, advise senior executives, lead end-to-end ITPB engagements, and develop methodologies and tools for benchmarking and analytics.

What level of experience is required for this role?

The role requires 10+ years of experience in areas such as application development, IT consulting, large-scale transformation, PMO leadership, or benchmarking.

What kind of travel should I expect in this position?

Travel is up to 20–50% depending on client and engagement requirements.

What qualifications or skills are highlighted as important for this role?

Key skills include expertise in SDLC models (Agile, SAFe, Waterfall), benchmarking and analytics, executive storytelling, leadership in global delivery, and familiarity with AI/ML-enabled analytics and DevOps concepts.

What are the primary responsibilities in this role?

Responsibilities include leading client advisory, benchmarking engagements, developing models and forecasts, driving innovation with AI and automation, and supporting business development and sales for benchmarking engagements.

Is this a full-time position and how is the work environment described?

This is a full-time, remote-based position in Toronto with a global team and opportunities to mentor, lead, and shape ISG's ITPB service line within a collaborative, inclusive culture.