Bilingual German Call Center Representative

MCI Careers - 93 emplois

North Rustico, PE

Fermé

Les candidatures ne sont plus acceptées pour ce poste.

Détails de l'emploi :

Temps plein

Niveau d`entrée

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're hiring Bilingual Call Center Representatives to provide outstanding support in both English and German. If you're fluent in both languages and enjoy helping people, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

Handle inbound and outbound calls in English and German.
Translate and communicate clearly across both languages.
Assist customers with billing, account updates, and general inquiries.
Maintain accurate and detailed records of customer interactions.
Escalate complex issues to the appropriate department.
Follow company policies and procedures for customer interactions.
Meet daily and monthly performance goals.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older.
High school diploma or GED required.
Bilingual fluency in English and German is mandatory.
Excellent listening and interpersonal skills.
Ability to work flexible shifts, including weekends and holidays.
Strong attention to detail and organizational skills.
Prior experience in a bilingual customer service role is preferred.

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Foire aux questions

What languages does this bilingual call center representative role require?

The role requires bilingual fluency in English and German, with inbound and outbound calls handled in both languages.

Where is this job located and what is the employment type?

This is a full-time position based in North Rustico, PE.

What duties will I perform in this bilingual call center position?

You will handle calls in English and German, translate and communicate across both languages, assist with billing and account updates, maintain records, escalate complex issues, follow policies, and meet performance goals.

What qualifications are required for this role?

You must be at least 18 years old, have a high school diploma or GED, be bilingual in English and German, have strong listening and interpersonal skills, and be able to work flexible shifts including weekends and holidays.

Is prior bilingual customer service experience required?

Prior experience in a bilingual customer service role is preferred.

How do I apply for this role and what should I expect in the application process?

To be considered, you must complete a full application on the company careers page, including all screening questions and a brief pre-employment test.