Operations Supervisor

Company Overview: Vortex Freight Systems (www.vortexfreight.com ) is a third party logistics (3PL) company that focuses on delivering customized supply chain solutions for organizations with operations in Canada, USA and Mexico. We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we are excited to welcome a new member to our team, focused on building and developing the best team in the industry.

Job Overview: We are seeking a highly organized and proactive Operations Supervisor to oversee and coordinate the daily logistics operations. The successful candidate will be responsible for managing a team, optimizing transportation and distribution processes, ensuring timely delivery of goods, and driving continuous improvement initiatives across the supply chain.

This role involves hands-on management, team leadership, coordination with internal departments and external partners, and continuous improvement of logistics processes to meet company goals.

Responsibilities and Duties:

• Lead and support the daily operations of the Southbound logistics team (currently 4–5 team members), ensuring workflows are executed efficiently, accurately, and in line with service expectations.
• Coordinate and monitor daily transportation, shipping, and receiving activities to ensure timely, cost-effective, and service-focused execution.
• Ensure timely and accurate order fulfillment and delivery in alignment with customer and business requirements.
• Be a hands-on leader—fully trained and knowledgeable in each team member's role to provide direct support or coverage when someone is away, ensuring seamless day-to-day operations.
• Foster a culture of accountability, engagement, and development by providing regular coaching, mentorship, and one-on-one check-ins.
• Collaborate with HR on staffing and onboarding processes, and take ownership of integrating and supporting new team members from an operational standpoint.
• Monitor KPIs and performance metrics to identify trends, address gaps, and implement process improvements that enhance efficiency and service quality.
• Assist in managing logistics budgets, controlling costs, and negotiating rates with service providers.
• Prepare reports on logistics performance, productivity, and team metrics for review with leadership.
• Develop and enforce standard operating procedures (SOPs) to maintain workflow consistency and compliance.
• Participate actively in strategic planning and operational initiatives—bringing forward ideas to streamline workflows, solve problems, and drive innovation.
• Travel occasionally to U.S. terminals (approx. 17 locations) to support rollouts, audit processes, and strengthen site-level execution. Most trips range from 1–3 days, as needed.
• Serve as the primary on-site operations contact and decision-maker in the absence of the VP of Operations, with the potential to take on additional team oversight as the business grows.
• Collaborate cross-functionally with departments such as warehouse, procurement, and customer service, as well as with external carriers and partners.
• Work a standard shift (9:00 AM – 6:00 PM with a 1-hour break), while maintaining flexibility to adjust hours or respond outside standard times based on operational demands.
• Ensure full compliance with safety policies, company procedures, and transportation regulations.
• Perform other duties as assigned.

Skills and Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field (preferred).
• 3+ years of experience in logistics, transportation, or operations, with at least 1 year in a supervisory or lead role.
• Strong knowledge of logistics systems, transportation management, and inventory control.
• Proficiency in Microsoft Office and logistics software (e.g., TMS, WMS, ERP).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work in a Fast-paced logistics environment requiring flexibility and adaptability.

Personal Attributes:

• Leadership-Oriented: Able to inspire and guide a team toward operational goals while fostering a positive and accountable work environment.
• Customer-Focused: Committed to delivering exceptional service to both internal and external clients with a solutions-oriented mindset.
• Analytical Thinker: Skilled at interpreting data and identifying patterns to make informed decisions and drive process improvements.
• Detail-Oriented: Demonstrates precision and accuracy in handling inventory, order data, and client-specific requirements.
• Effective Communicator: Strong verbal and written communication skills with the ability to coordinate across departments and with external partners.
• Adaptable: Thrives in a fast-paced, dynamic environment and can pivot priorities quickly based on operational needs.
• Proactive Problem Solver: Takes initiative to address issues before they escalate and follows through to resolution.
• Organized: Able to manage multiple tasks, timelines, and resources efficiently.
• Team Player: Works collaboratively and respectfully with others, fostering teamwork and knowledge sharing.
• Ethical and Reliable: Demonstrates integrity, dependability, and a strong work ethic.

This posting is for an new vacancy. We are actively reviewing resumes for this open role.

Why Join Us?

• We offer a comprehensive health and dental program and an annual bonus plan to all employees.
• Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
• We offer an Employee Referral Program.
• Opportunity to grow with a fast-growing logistics company.
• Collaborate closely with leaders across multiple departments and regions
• Dynamic and collaborative team environment.
• Make a direct impact on the company's growth and success.

Compensation for this role is offered as a salary range and will vary depending on experience.