Inside Sales/Customer Support Music Licensing & Data Platform

As an Inside Sales/Customer Support Rep, you will manage the day-to-day relationship and operational health of an existing book of business across our client's licensing and data platform and its video-creation subsidiary. You will work in close, constant collaboration with an Account Executive and with the Finance and Operations teams to keep client usage, account updates, and internal systems accurate and running effectively. You will identify and surface upsell and cross-sell opportunities within accounts our client already holds — including streaming services, search engines, automotive manufacturers, and connected device makers, as well as independent labels and distributors — and the Account Executive will own the commercial conversation and close on those opportunities. You will not be doing new business development, cold prospecting, or closing commercial deals yourself. This role is 100% inside sales support and operational coordination, 0% new business development. This is a newly created seat reporting directly to the SVP of Sales. The base salary is $60,000 – $65,000 CAD, plus a performance-based bonus tied to retention, account growth, and upsell/cross-sell opportunities identified.

COMPENSATION & BENEFITS

• $60,000 - $65,000 CAD base salary, plus a performance-based bonus tied to client retention, account growth, and upsell/cross-sell opportunities identified (not a commission structure)
• Year 1 OTE: approximately $90,000 - $95,000 CAD (base plus roughly $30,000 of on-target bonus)
• Health benefits (partially company-paid)
• RSP/RRSP matching
• Laptop provided
• Expense account
• Further education reimbursement
• Company social events
• Employee recognition and rewards program
• Standard vacation, sick, and personal days

THE COMPANY & CULTURE

Our client was founded approximately 21 years ago and is an established, profitable, independently owned partnership. The company employs approximately 150 people company-wide, with about 100 based in Toronto. It is actively expanding into new product lines, including video and AI-driven metadata. Our client licenses rights-cleared content to streaming services, search engines, automotive manufacturers, and connected device makers, and distributes the resulting royalties to publishers and artists. Through an acquisition, it also operates a self-serve platform that lets artists and labels create and publish professional video assets for distribution across major music platforms. Notable accounts include TikTok, Amazon, Google, Spotify, Apple Music, and several major automotive manufacturers. The culture is high-accountability and low-ceremony, with self-managers who own their outcomes. Many employees have 5 or more years of tenure, with several at 10 or more years.

OFFICE LOCATION & SALES TERRITORY

• Head Office: Toronto, Ontario
• Work arrangement: Hybrid — 4 days per week in office (Monday to Thursday), 1 day per week work from home (Friday)
• Coverage: existing global client base; no defined geographic new-business territory
• Overnight travel: minimal, well under 10% — primarily an in-office and remote-touch relationship role, with occasional client visits or industry events possible
• Hours: Monday to Friday, 40 hours per week; occasional evening calls depending on client time zones

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS

• 1-5 years of client-facing account management, client-services, or account-coordination experience; candidates should have a track record of managing and growing existing relationships, not only pursuing new logos
• Demonstrated ability to identify upsell/cross-sell opportunities within an existing book of business; owning the commercial close is not required for this role
• Comfortable with a base salary of $60,000 - $65,000 CAD and a performance-based bonus targeting an OTE of approximately $90,000 - $95,000 CAD; this role is not a fit for candidates seeking a commission-driven or uncapped pay structure
• Genuinely comfortable and hands-on with usage data, spreadsheets, and account-tracking systems on an ongoing basis
• Strong interpersonal and social skills — needs to work effectively and be well liked both with clients and across internal departments, including Finance and Operations
• CRM proficiency required; HubSpot strongly preferred, Salesforce experience also valued
• Experience with account tracking, usage analytics, and reporting
• Backgrounds in client services, account coordination, or production/operations roles within content, media, or entertainment businesses are welcomed alongside more traditional B2B account-management backgrounds
• Music technology or music industry experience is a meaningful asset but not required
• Post-secondary diploma required; bachelor's degree preferred
• Driver's licence not required
• Bilingualism not required, but considered an asset
• Active, substantial LinkedIn/professional social presence expected

TECHNICAL SKILLS

• Microsoft Excel — Intermediate
• Microsoft PowerPoint — Intermediate
• Microsoft Word — Intermediate
• Google Drive/Docs — Intermediate
• Comfortable running online product demos — Intermediate
• CRM software — HubSpot preferred, Salesforce an asset

THE PRODUCT / SERVICE / SOLUTION

• Rights-cleared song licensing and metadata for streaming services, search engines, automotive systems, and connected devices
• A self-serve video creation platform that allows artists and labels to produce videos, canvas videos, album art videos, and other video assets for distribution across major music platforms

PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S)

• Existing accounts only — no new-logo prospecting
• Streaming services, search engines, and connected device makers
• Automotive manufacturers integrating in-vehicle music and data
• Independent record labels, distributors, and label groups using the video creation platform
• Primary contacts are existing relationship owners and product/licensing stakeholders within each account

SALES CYCLE / ORDER VALUE / ACCOUNT SIZE

This is an account management and operational-coordination role focused on identifying expansion opportunities within accounts the company already holds, rather than closing new transactional sales. Deal size and cycle length for any resulting upsell/cross-sell vary by account and are managed by the Account Executive.

COMPETITIVE ADVANTAGES

• Fully cleared, multi-territory commercial rights and superior metadata fidelity compared to crowdsourced competitors
• 21 years of industry track record and established relationships across major streaming, search, and automotive platforms
• A cost-efficient, scalable video creation platform that replaces expensive production workflows for labels managing large artist rosters

TYPICAL DAY & DUTIES

• 65% Account Management, Client Retention & Operational Coordination (usage, account updates, and systems accuracy, in partnership with Finance and Operations)
• 20% Upsell / Cross-Sell Opportunity Identification (in partnership with the Account Executive, who owns the commercial conversation and close)
• 15% Administrative Duties (CRM and account record-keeping)

On a typical day you will be proactively reaching out to assigned accounts, reviewing usage and analytics to identify expansion opportunities, coordinating with Finance and Operations to keep account details accurate, fielding inbound client questions and requests, and maintaining accurate records in the CRM and internal account-tracking documents.

LEADS

• 100% existing client base — no cold calling or new-logo prospecting
• Leads come from the company's current accounts across both its core licensing business and its video platform subsidiary

OVERNIGHT TRAVEL

• Minimal — well under 10%
• Occasional client visits or industry events possible

SUPPORT & TRAINING

• Hands-on onboarding directly from the SVP of Sales, who currently manages most existing client relationships personally
• Close, ongoing partnership with the Account Executive and the Finance and Operations teams from day one
• Player-coach management style — high autonomy with direct, accessible feedback; not a micromanagement environment
• Lean team — no large enablement or customer success organization, so the successful candidate will build their own cadence and process

WHY YOU SHOULD APPLY

• Inherit a real, established book of global accounts from Day 1 — you are not starting from zero or cold prospecting
• Stable base salary with a clear, performance-based bonus tied to retention, account growth, and opportunity identification — not a high-variance commission role
• Genuine cross-functional exposure — build real working relationships with Sales, Finance, and Operations, with a long-term path that can move between Sales and Operations rather than a single-track sales career
• Established, profitable, independently owned company with 21 years in business and a long-tenured, low-turnover team
• Hybrid work arrangement with one day per week working from home

Equal Opportunity Employer

Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.

Not the Right Fit? We May Have Other Roles for You.

If this particular role isn't the right match, we encourage you to browse our other open positions at https://justsalesjobs.ca/jobs-opening/ and apply for any that interest you. Our recruiters review every resume we receive — and if we have another role that could be a great fit for your background, we will reach out to you directly.