Operation Director

Job Title: Director Operator (Restaurant)

Location: Poulet Rouge Queen Street, Ontario - 360 Queen St W, Toronto, ON M5V 2A2

Job Type: Full-time

Job Description

Poulet Rouge© is looking for a hands-on and results-driven Director Operator to oversee the full performance of the restaurant. This role requires a strong leader who is passionate about customer service, operational excellence, and representing the brand's values on a daily basis.

You will be responsible for ensuring smooth operations, strong financial control, team leadership, and delivering an outstanding guest experience.

Key Responsibilities

Operations Management:

• Oversee daily restaurant operations and ensure everything runs efficiently
• Manage inventory, stock levels, and place supplier orders
• Create and manage staff schedules
• Ensure payroll is processed and invoices are paid on time
• Ensure the restaurant is always fully stocked and operational

Customer Experience & Brand Standards:

• Deliver and maintain exceptional customer service standards
• Handle customer complaints professionally and effectively
• Represent and uphold Poulet Rouge© brand values
• Maintain high standards of food quality, cleanliness, and service speed
• Conduct daily inspections (food safety, cleanliness, health & safety)

Financial & Performance Management:

• Monitor sales, labor costs, food costs, and overall profitability
• Control expenses and optimize operational efficiency
• Track performance on Uber Eats and Google (reviews, prep time, customer satisfaction)
• Implement corrective actions to improve performance metrics

Team Leadership & HR:

• Recruit, hire, and onboard employees
• Train, coach, and develop team members
• Supervise staff, including training/academy team
• Foster a positive, respectful, and high-performance work environment

Maintenance & Problem Solving:

• Resolve operational issues quickly and effectively
• Coordinate equipment maintenance and repairs (tracking and follow-ups)

Qualifications

• Proven experience in restaurant management (senior or director level preferred)
• Strong leadership and team management skills
• Excellent customer service mindset
• Solid understanding of financial and operational KPIs
• Ability to multitask and work in a fast-paced environment
• Strong communication and problem-solving skills
• Food safety certification (preferred)
• Fully Fluent in English
• Flexible availability (days, evenings, weekends)

What We Offer

• Competitive salary + performance-based bonus
• Growth opportunities within the company
• Dynamic and supportive work environment
• Discounted employee meals

Ready to lead a team, drive results, and represent a growing brand?

Apply today and join Poulet Rouge©!

Job Types: Full-time, Permanent

Work Location: In person