Receptionist

Charlesglen Toyota - 2 emplois

Calgary, AB

Publié il y a 10 jours

Détails de l'emploi :

Expérimenté

Job Description – Sales Receptionist

Reports to: Sales Managers

We are Charlesglen Toyota, "Alberta's Celebration Destination". Charlesglen Toyota is an "Award Winning" Toyota Dealership: Google Reviews - #1 rated Toyota Dealership in Canada; Dealer Rater - # 1 rated Toyota Dealership in Alberta; Three Best Rated - # 1 Rated Dealership in Calgary; plus numerous other awards.

Description

As the greeter, when customers arrive at our Dealership, the receptionist becomes the face of the company and is an integral member of our team. The Receptionist has the responsibility of providing an unsurpassed level of customer care to each individual who walks through our doors or interacts with our team, through the switchboard. In addition to customer service, our Receptionist's role encompasses other administrative duties as outlined below.

Working hours are:

Thursday 4 - 9 PM,

Saturday, 8 AM- 6 PM

Responsibilities

Convey a professional, friendly, respectful and welcoming tone to all clients who either phone or physically arrive at our Dealership. As the first contact for our customers, our Receptionist exemplifies our company philosophy of “Treating our Clients like Family”.
Ensure that every individual that enters the dealership is greeted with a smile and provided with a friendly transition, so their needs are addressed.
Maintain an overall knowledge of the dealership department functions and the team members responsible for each of them.
Build a professional, respectful and caring relationship with all staff members to optimize workplace enjoyment and productivity
Switchboard:- handle all incoming calls quickly and efficiently with an emphasis on:

Minimizing the time clients are placed on hold
Referring messages to the correct department in a prompt and professional manner

Assisting Sales Reps with information entered into our CRM Operating Program - PBS
Monitoring plates used on test drives by our Sales Reps
Monitoring the Sales Rep floor rotation spreadsheet
Assisting service customer vehicle pickups when service is closed
Assisting customers who come in to pick up their new vehicle
Any other responsibilities that are required by the Sales Management team

Qualifications

Individuals who exemplify Charlesglen's values: Teamwork. Integrity and Honest Communication
Ability to communicate and connect with customers electronically, by phone, email, text or in person
Exceptional phone skills: incoming calls, outgoing calls, cold calls
Proficient typing skills
Advanced computer / technology skills
Amazing customer service skills
Possess strong communication skills
Desire to continue learning for constant improvement
High School diploma or equivalent
Team Player

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Foire aux questions

What are the working hours for the Receptionist role at Charlesglen Toyota?

The role is part-time with Thursday 4–9 PM and Saturday 8 AM–6 PM shifts.

What will I be doing as the Receptionist for Charlesglen Toyota?

You’ll greet customers, manage the switchboard, assist sales reps with information in PBS, monitor plates and the floor rotation, assist with vehicle pickups, and support service customer pickups when service is closed, along with other duties as needed by Sales Management.

What qualifications or traits are Charlesglen Toyota looking for in a Receptionist?

They want someone who embodies teamwork, integrity, and honest communication, with excellent phone and customer service skills, proficient typing, advanced computer skills, and a willingness to learn and improve.

Is this position full-time or part-time, and where is it located?

This is a part-time position located in Calgary, AB.

What kind of environment or culture should I expect at Charlesglen Toyota as a Receptionist?

The role emphasizes a welcoming, family-like approach and building respectful, caring relationships with staff to optimize workplace enjoyment and productivity.

What systems or tools will I be using in this Receptionist role?

You’ll assist with information entered into the PBS CRM Operating Program and monitor dealership-related spreadsheets, including the Sales Rep floor rotation.

What support or guidance does the job description indicate for growth or learning?

The description notes a desire for continuous learning for constant improvement and working with Sales Management on responsibilities.