Shop Manager

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we're also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.

As a Shop Manager, you'll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.

• Lead daily shop operations to ensure efficiency, quality, and profitability.

• Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.

• Champion a culture of safety, continuous improvement, and customer care.

• Manage shop financials, KPIs, payroll, and vendor relationships.

• Promote Craftsman Collision in the community and support business development initiatives.

• Ensure compliance with all regulatory standards, company policies, and procedures.

• Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered
• Strong understanding of operations, budgeting, and expense management
• I-CAR Platinum certification would be an asset
• 5 years of progressive and/or related experience, including experience in sales, customer service, management or leadership would be an asset
• Proficiency in Mitchell Estimating, Audatex, ALLDATA is preferred but not required
• Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies is preferred
• Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers
• Demonstrated aptitude to prioritize tasks based on comparative importance and urgency
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills
• Proven experience effectively leading a team in a fast-paced environment
• Demonstrated time management, problem solving, critical thinking and sound judgement skills
• Strong interpersonal skills with customer service-oriented attitude
• Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications
• Demonstrated desire and aptitude for learning and development
• Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years
• Must be legally entitled to work in Canada with no restriction
• Ability to travel occasionally within Canada and to the US for company functions

• Earn up to $150,000 per year (base salary + monthly/annual bonuses)
• Up to $10,000 signing bonus or relocation assistance amount (within Canada)
• Comprehensive benefits package
• Company provided vehicle and $250 gas allowance per month
• Modern facilities with state of the art equipment and tools
• Opportunities for professional growth and I-CAR training
• Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way