Client Care Representative - OpenRoad Auto

DRIVING POSSIBILITIES.

Position: Client Care Representative
Status: Full-Time

Dealership: Head Office Burnaby
Department: Client Contact Centre

Compensation: $18.25-$20 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada's Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

Roles & Responsibilities:

• Manages a high number of outbound calls (approximately 80-120 calls per day) to provide customers with information regarding service cycle and outstanding campaigns
• Creates, modifies, and cancels service appointments via phone, email, and text.
• Reviews customer file for service needs, warranty, outstanding recalls, or campaigns and books the required appointment.
• Must be comfortable switching between different systems and multitasking throughout the day
• Completes detailed notes in appointment sections after each appointment.
• Providing customers with positive experiences through excellent service
• Work efficiently in a fast-paced, process-driven, high-volume environment
• Working with multiple software applications and spreadsheets
• Stay updated on process changes with assigned dealerships
• Maintaining an updated customer database
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Knowledge, Skills and Abilities Required:

• Strong time management skills, self-motivated, and detail oriented
• Professional, confident, and passionate about supporting our guests.
• Multi-tasker who can manage priorities, meet deadlines and work efficiently despite call volumes from clients and staff.
• A second language would be an asset but not a requirement.
• Must be able to work in an active, social atmosphere without being distracted.
• Demonstrate strong computer skills – MS Word and Excel.
• Ability to take initiative and effectively adapt to changes.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Completed high school education, or equivalent work experience.

Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.