Promotions/Carts/ Carryouts

The Promotions Sales Associates function is primarily Customer Service; the ability to retrieve carts on an ongoing basis in a safe and efficient manner ; assist with carryout of merchandise that may be up to 75lbs in weight, all while providing customer service and ensuring regular maintenance is being conducted.

RESPONSIBILITIES AND TASKS

Customer Service

• Provides excellent customer service to all customers entering the store
• Smiles, makes eye contact and greets customers.
• Guides customers to the locations of requested items.
• Locates products in the warehouse
• Responds to and handles customer enquiries, requests and concerns in a timely manner, over the phone and in person.
• Deals with challenging situations in a professional manner.
• Keeps up to date with in-store promotions, in-store deals and product locations.
• Retrieving on line orders
• Retrieves carts and assists with customer carry-outs

OPERATIONS

• Ensures that retail basic tasks are executed efficiently (stocking, labels, facing etc.)
• Stocks shelves and merchandise display areas using modules and planograms as guidelines.
• Fills aisle side panels, and bases
• Ensure all items are signed and located
• Operate computers and EFD's proficiently, as your main tools
• Retrieve on line orders and assist customers at pickup
• Performs cart and carryout duties as a main part of your regular tasks
• Engages in learning activities and listens to feedback to improve
• Complies with company, store and department policies
• Abides by all health and safety regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (Uniform, hygiene, grooming and nametag) when interacting with others.
• Completes other tasks, as required.

REQUIREMENTS

• Basic math, and typing skills
  
• Effective written and oral communication skills in English (eg probing, listening etc.) and the ability to maintain professional communication, even in challenging situations.
• Ability to work under minimal supervision with computerized systems
• Previous Canadian Tire retail experience is an ASSET

REQUIRED SKILLS AND ABILITIES

• Positive attitude, reliability, punctuality and solid work ethic are essential
• Ability to adapt and cope with challenging and changing situations
• Highly approachable, customer-orientated individual who thrives on offering exceptional service to customers
• Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes
• Strong belief in the Canadian Tire Values of honesty, integrity and respect.

PHYSICAL DEMANDS AND WORKING CONDTIONS

• Standing /walking for 8 hrs.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy" - up to 75 lbs.
• Lifting and turning repeatedly throughout the shift
• Lifting above the shoulder, from floor to shoulder and floor to waist.
• Ability to go up and down a ladder while carrying merchandise.
• Walking and carrying things at the same time and pushing/pulling as required.