Bilingual Inside Sales & Customer Support Representative EnglishFrench

About the Role

National Wireless is looking for an enthusiastic, bilingual Inside Sales & Customer Support Representative to join our Corporate Account Support Team in East Oakville. In this role, you'll be the key point of contact for medium and enterprise business clients across Canada — helping them find the right Telecom and Technology Solutions for their needs.

If you love solving problems, building relationships, and staying ahead of the latest technology trends, we want to hear from you.

What You'll Do

• Build strong relationships with business clients to understand their needs and recommend the right products and services
• Implement and support sales campaigns through outbound customer calling
• Cross-sell and upsell existing customers to solve current challenges and improve their business operations
• Process orders and maintain our online ordering platform
• Support customers with online ordering and website inquiries
• Respond promptly to account and billing inquiries
• Collaborate closely with the Sales Team to meet targets and support campaigns
• Maintain accurate inventory records based on customer orders and requests
• Keep customer databases current and accurate
• Contribute to the smooth day-to-day operation of the office

Who You Are

• Fully fluent in both English and French (written and verbal) — this is a firm requirement
• Experience in customer support or sales
• A natural problem-solver who enjoys finding solutions that make a real difference for clients
• Passionate about technology and able to explain it clearly — whether speaking with a novice or an expert
• Up to date on telecom and technology industry trends and new product developments
• Comfortable in a fast-paced, high-volume environment and adaptable to change
• Detail-oriented with strong time management skills
• An excellent communicator and listener with strong interpersonal skills
• Proficient in MS Office with above-average keyboarding skills

Qualifications

• Post-secondary diploma or equivalent work experience required
• Experience in customer service or sales
• Proficiency with computer systems, software, and web-based platforms
• Experience with CRM software (Salesforce, ZoHo or similar) and/or service desk platforms is an asset
• Familiarity with Android and iOS devices
• Basic IT or networking knowledge is an asset
• Inventory management experience (purchasing, receiving, shipping) is an asset

What We Offer

• Competitive base salary commensurate with experience
• Additional performance-based compensation opportunities
• Comprehensive onboarding including online, in-person, and hands-on training
• A collaborative, supportive team environment at our Oakville Head Office
• Exposure to the latest technology in the wireless and enterprise communications space

National Wireless is proud to offer our customers the best communication solutions in Canada. Join a team that thrives on innovation, accountability, and genuinely great customer experiences.

Company Description

National Wireless is one of Bell's national partners. Backed by one of Canada's most iconic brands and elite line of Technology products & Services we sell telecom and workforce automations solutions to Mid-Market and Enterprise clients across Canada. We have built a dynamic team over the past 37 years that serves clients from Nova Scotia to British Columbia. We support our team members, care about their families and their success. We grow the business based on a set of Core Values that promotes teamwork, openness and professionalism.

Company DescriptionNational Wireless is one of Bell's national partners. Backed by one of Canada's most iconic brands and elite line of Technology products & Services we sell telecom and workforce automations solutions to Mid-Market and Enterprise clients across Canada. We have built a dynamic team over the past 37 years that serves clients from Nova Scotia to British Columbia. We support our team members, care about their families and their success. We grow the business based on a set of Core Values that promotes teamwork, openness and professionalism.