Insurance Talent Group - 5 emplois
Vaughan, ON
Publié il y a 17 jours
Détails de l'emploi :
Télétravail
90 000 $ - 105 000 $ / année
Temps plein
Expérimenté
Personal Lines Team Lead - Senior
Key Responsibilities
Key Responsibilities
- Provide strong leadership, direction, and mentorship to a Personal Lines team, fostering a culture of accountability, collaboration, engagement, and high performance.
- Demonstrate proven success managing and developing large teams of 20+ employees across remote, hybrid, and in-office environments while maintaining service excellence and operational efficiency.
- Lead, coach, and support Team Leads and frontline staff, driving employee engagement, professional development, and consistent achievement of departmental goals.
- Keep team members informed of company initiatives, operational updates, policy changes, and performance expectations through clear and consistent communication.
- Conduct formal performance reviews, ongoing coaching sessions, and development planning to maximize individual and team performance.
- Complete quality assurance reviews and provide constructive feedback to ensure exceptional customer service and adherence to company standards.
- Hold regular one-on-one meetings with team members to review performance, identify opportunities, and provide guidance and support.
- Lead departmental meetings focused on workflow management, service initiatives, operational improvements, and organizational priorities.
- Build and maintain strong working relationships with branch leadership, internal departments, and key stakeholders to ensure effective collaboration.
- Partner with senior management on operational, technical, staffing, and administrative initiatives that support business growth and continuous improvement.
- Ensure compliance with insurance carrier guidelines, regulatory requirements, and internal company policies and procedures.
- Support recruitment, onboarding, training, mentoring, succession planning, and performance management for new and existing employees.
- RIBO license required; CIP or CAIB designation is considered a strong asset.
- Minimum 10 years of Personal Lines insurance experience & proven leadership
- Proven experience successfully leading, coaching, and developing large teams of 20+ employees, with demonstrated success driving employee engagement, productivity, service excellence, and operational results.
- Strong leadership, people management, and conflict-resolution skills with the ability to motivate, mentor, and develop high-performing teams.
- Comprehensive understanding of Personal Lines insurance products, underwriting guidelines, carrier expectations, and industry best practices.
- Exceptional customer service, communication, interpersonal, and relationship-building skills.
- Highly organized with excellent time management skills and the ability to prioritize effectively in a fast-paced environment.
- Proficient in Microsoft Office applications.
- Experience with Power Broker, Acturis, and Applied Rating (Compu-Quote) is considered an asset.
- A collaborative leadership style with the ability to work effectively across multiple teams and departments while fostering a positive workplace culture.
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Foire aux questions
This position is based in Vaughan, ON.
The salary range is $90,000.00–$105,000.00 per year.
The role requires a minimum of 10 years of Personal Lines insurance experience and proven leadership, including experience leading and developing large teams of 20+ employees.
Responsibilities include leading and mentoring a Personal Lines team, conducting performance reviews, coaching, quality assurance, stakeholder collaboration, and ensuring compliance with carrier guidelines and policies.
RIBO license is required; CIP or CAIB designation is considered a strong asset.
This is a full-time role with experience managing remote, hybrid, and in-office teams across locations.
Experience with Power Broker, Acturis, and Applied Rating (Compu-Quote) is considered an asset.
