General Manager/ Director of Wellness

MedMatch Recruitment - 18 emplois

Ottawa, ON

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General Manager / Director of Wellness
Ottawa West End

Are you an experienced healthcare and operations leader who is passionate about creating exceptional resident experiences within a retirement community? Our client, a high-end retirement residence is seeking a dynamic and compassionate General Manager / Director of Wellness to lead clinical operations, resident services, and overall community excellence.

This is an exciting opportunity for a hands-on leader who thrives in a resident-centered environment and is passionate about delivering elevated hospitality, wellness, and care standards while fostering a warm and engaging community culture.

Key Responsibilities

• Provide overall leadership and oversight for the retirement residence, ensuring exceptional resident care, service delivery, and operational excellence
• Lead and support clinical, wellness, hospitality, and operational teams to maintain a high-quality resident experience
• Foster a positive, collaborative, and resident-focused culture throughout the community
• Ensure compliance with RHRA standards, applicable legislation, policies, and best practices
• Oversee staffing, scheduling, team development, performance management, and employee engagement initiatives
• Support occupancy goals through strong community presence, relationship building, tours, and family engagement
• Monitor and manage budgets, operational performance, and quality improvement initiatives
• Ensure excellence in resident wellness programs, care planning, medication management, and service coordination
• Maintain strong communication with residents, families, physicians, and external partners
• Lead continuous improvement initiatives focused on resident satisfaction, team culture, and operational efficiencies
• Support emergency preparedness, infection prevention & control practices, and health and safety initiatives
• Promote a luxury hospitality environment that prioritizes dignity, respect, independence, and personalized care

Qualifications

• Previous leadership experience within Retirement Living, Long-Term Care, Hospitality, or Healthcare Operations
• Strong understanding of retirement home operations and resident wellness programs
• Knowledge of RHRA standards and applicable retirement home legislation
• Demonstrated experience leading interdisciplinary teams and managing day-to-day operations
• Strong leadership, communication, and relationship-building skills
• Financial and operational management experience considered an asset
• Ability to build strong relationships with residents, families, staff, and community partners
• Passion for resident-centered care and creating an exceptional resident experience
• RN, RPN, or healthcare leadership background considered a strong asset

What Our Client Offers

• Opportunity to lead within a retirement community
• Supportive and collaborative leadership environment
• Competitive compensation package
• Meaningful opportunity to positively impact residents, families, and team members
• Stable and growing organization focused on excellence in senior living

If you are a compassionate and driven leader looking to combine operational excellence with exceptional resident care and hospitality, we would love to hear from you.

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Foire aux questions

What is the job title for this role and where is it located?

This position is General Manager / Director of Wellness located in Ottawa West End, Ottawa, ON.

What kind of responsibilities does the General Manager / Director of Wellness have?

The role provides leadership for retirement residence operations, oversees clinical, wellness, hospitality, and operational teams, ensures resident care and service delivery, maintains a resident-centered culture, and leads quality improvement and safety initiatives.

What qualifications or background are preferred for this role?

Prior leadership experience in Retirement Living, Long-Term Care, Hospitality, or Healthcare Operations is preferred, along with knowledge of RHRA standards and retirement home legislation and a healthcare leadership background such as RN, RPN, or related experience.

What about compensation and benefits for this role?

The posting mentions a competitive compensation package and a supportive leadership environment, with meaningful impact, but lists salary as N/A.

What are the main priorities this role will focus on?

Key priorities include resident wellness programs, care planning, medication management, staffing and engagement, occupancy goals, budget and operational performance, and maintaining luxury hospitality standards.

Is this a full-time position and what type of organization is it for?

This is a full-time position within a retirement community operated by a stable and growing organization focused on excellence in senior living.

What opportunities or environment does the job offer?

The role offers the opportunity to lead within a retirement community, a supportive and collaborative leadership environment, and the chance to positively impact residents, families, and team members.