Implementation Specialist

About Anchor

Anchor is an award-winning team recognized as one of the leading IT companies in North America. Anchor works with industry-leading vendors to ensure your business is protected and growing smoothly. We take the Enterprise IT experience and provide it to small and medium businesses throughout Saskatchewan.

About the Job

The Implementation Specialist will apply his/her understanding of computer software and hardware to assist the Professional Services Team in ensuring that implementations are completed on time, within budget, and meet client expectations. As part of the Professional Services Team, the Implementation Specialist assists in the onboarding of managed services clients and assists with the implementation of technical systems, software, hardware, or solutions. The Implementation Specialist will be part of the team that test and troubleshoot final system setups and end-user support during and after the implementation process. This position requires project management experience, excellent communication and time management skills, the ability to work with diplomacy, and a positive attitude.

What you bring to the table

• A post-secondary degree in Information Technology, Computer Science, or a related field is typically required. A combination of relevant work experience and education may also be considered.
• The following IT industry certifications are an asset and highly preferred: AZ-104, AZ-800 & 801, MS-102, AZ-305, Network+ or equivalent, VMware VCP, Security+, Fortinet NSC 4.
  

• Minimum 2+ years of experience in physical implementation at client sites, spanning various aspects such as cabinets, racks, networking equipment, communication equipment and computer hardware.

• Experience in a customer-facing role, preferably in a support or service capacity, would be valuable. The candidate should be skilled in effective communication with users or clients, ensuring their satisfaction throughout the implementation and deployment processes.
• Experience building and maintaining support relationships with clients.

• SME level experience in following technologies: Windows Server & Desktop Administration (ADDS, GPO, DHCP, DNS, Print Management); Virtualization (VMware ESXi, MS Hyper-V, or similar other hypervisors); Networking (Network Firewall administration, VLANs, VPNs, Routing & Switching. Hands on experience with solutions from HP, Lenovo, Fortinet In-Depth experience with O365 modern workplace Azure, Intune, Azure AD, Azure Cloud, ADFS, SharePoint.
• Microsoft, Fortinet, Azure, Server projects solution implementation.

Key Accountabilities

• Onsite deployment and implementation of technical solutions.
• Install and deploy networking equipment, endpoint deployment, and wiring equipment.
• Install and configure appropriate software and functions according to specifications.
• Assist with managed services onboarding.
• Manage incoming and outgoing asset inventory of hardware, software, and peripherals for projects.
• Install computer hardware, software, systems, and peripherals as required for projects.
• Maintain password security, data integrity, and file system security for projects.
• Adept at learning new products and services to deliver remarkable results consistently.
• Provide training and support to client teams to facilitate effective use of new systems or services.
• Collaborate with all stakeholders to coordinate implementation activities.
• Respond to help desk tickets, telephone calls, emails, and personnel requests for technical support regarding current projects as needed.
• Manage project timelines, resources, and budgets to ensure on-time and within-budget delivery.
• Available to work after hours and weekends as required, including on-call rotation.
• Transport equipment using a personal vehicle between multiple facilities within an assigned service area, as directed by the manager.
• Assist team members as needed.
• Other duties and projects as assigned by the manager.

Perks

Join the Anchor team, where your well-being and growth come first. You'll enjoy:

• Employee Pension Plan.
• Health and wellness benefits.
• Daily snacks and lunches on special occasions.
• Education reimbursement and career development programs.
• Community initiatives and volunteer opportunities.
• A culture driven by our values: Hungry, Humble and Smart.