MSP Service Manager

STACK IT Recruitment - 6 emplois

Toronto, ON

Posté aujourd'hui

Détails de l'emploi :

Temps plein

Gestion

⭐ Do you thrive on leading teams, keeping operations seamless, and ensuring client success? If service delivery is your passion, this role is for you!

Join a dynamic and growing managed services provider (MSP) known for delivering top-tier IT solutions and exceptional client support.

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Foire aux questions

Where is this MSP Service Manager role located and what is the work arrangement?

This role is based in the Greater Toronto Area, ON, with a hybrid schedule of three days in the office.

What is the salary range for this MSP Service Manager position?

The salary is listed as $100,000.00–$110,000.00 per year, plus a competitive bonus.

What kind of team will I lead in this role?

You will lead and coach a team of 5-6 Service Technicians in a fast-paced 24/5 environment, providing 1:1 coaching on processes and ticket handling.

What tools and systems should I be proficient with for this role?

You should have working knowledge of Datto RMM and Autotask or similar tools to manage and optimize service delivery.

What are the key responsibilities of the MSP Service Manager?

Oversee daily service desk operations, design and maintain structured service delivery processes, manage escalations, and ensure SLAs, client satisfaction, and profitability.

What qualifications or experience are preferred for this role?

6+ years in service delivery or helpdesk management (preferably in an MSP), with experience coaching Level 1/Level 2 Technicians and familiarity with ITIL frameworks.

What makes this role exciting and what benefits are offered?

The role offers autonomy, impact on client satisfaction and business growth, and a hybrid work model. Benefits include medical, dental, vision, and paid time off, with a salary and bonus package.