Branch Manager

Branch Operations Manager

Full-Time | Reports to Regional Manager | Victoria, BC

Lead the Branch That Guides People Through One of Life's Biggest Moments

You're the person who makes chaos look organized. You see the moving truck schedule, the crew challenges, the customer concerns, and the small details that separate an average move from an exceptional one, and you know how to bring people together to get it done.

As Branch Operations Manager, you'll be the leader behind every successful move in Victoria. You'll build strong teams, coach people to perform at their best, solve problems in real time, and make sure every customer experiences what over 100 years of doing things right looks like.

This is a hands-on leadership role. You won't just manage from behind a desk, but you'll be in the field going on moves when required and supporting crews, connecting with customers, improving processes, and representing Ferguson in the Victoria community.

What Makes This Role Different

You're leading a branch with a reputation behind it. Ferguson has been moving families and businesses since 1916. You're not starting from zero. You're building on a trusted name with strong systems, support, and a team that cares.

You have real ownership. You'll have the opportunity to influence how the Victoria branch operates, improve performance, develop people, and make decisions that directly impact the success of the business.

You're a leader, not just a manager. The best Branch Operations Managers at Ferguson are visible, approachable, and willing to jump in wherever needed, whether that's coaching a crew, resolving a customer concern, or improving how we do things.

You're supported by a growing company. Work closely with leadership across our BC, Alberta, and Ontario branches as Ferguson continues to expand nationally.

What You'll Do

Sales & Marketing Support

• Attend on-site appointments with HQ Sales
• Capture job details (photos, measurements, notes) for accurate pricing
• Represent Ferguson professionally with customers

Grassroots Marketing

• Execute local brand-building campaigns: signage, box blitzes, truck visibility, door hangers, realtor engagement, and community events

Hiring & Training

• Lead recruitment and onboarding for movers, drivers, and packers
• Run structured and refresher training sessions to maintain Ferguson standards

Operations & Reporting

• Oversee branch operations and dispatch
• Submit operational reports: job costing, KPIs, crew hours, and claims
• Ensure compliance with safety regulations and company policies

Leadership

• Mentor the Operations Team Lead and coach crews
• Act as the escalation point for complex customer issues or claims

Customer Experience

• Champion “The Ferguson Way” by ensuring every move is professional, caring, and stress-free

You're Probably Our Person If

• You're a hands-on leader who enjoys being close to the work and the people doing it
• You've managed teams in operations, logistics, transportation, hospitality, construction, moving, or another home service-based industry
• You know how to motivate people while holding high standards
• You're organized, adaptable, and comfortable managing competing priorities
• You're a natural problem solver who stays calm when things get busy
• You care deeply about customer experience and the reputation your team creates
• You're someone who sees a challenge and thinks, “How can we make this better?”

Moving industry experience is a strong asset, but leadership ability, initiative, and attitude matter most.

What You'll Earn

Base Salary: $60,000 – $65,000 per year

Additional opportunities:

• Performance-based bonus opportunities tied to individual and branch success
• Health Spending Account
• Career growth opportunities as Ferguson continues expanding

What We Offer

• A leadership role with a company that has been trusted for over 100 years
• The opportunity to directly impact the success of a growing branch
• A supportive leadership team that values initiative and collaboration
• Tools, systems, and resources to help you succeed
• Opportunities for career advancement as Ferguson expands nationally

Our promise is simple: We Lift Expectations.
That starts with how we lead our people.

Apply today!

Tell us why you're the right person to lead the Ferguson Victoria team. We'd love to hear what makes you a great fit.

Ferguson Moving & Storage is an equal opportunity employer. We welcome applicants of all backgrounds.