Kiosk & Ice Manager

Are you an experienced supervisor who loves building strong teams and delivering excellent customer service? Join us as our Kiosk & Ice Manager and take the lead in managing beverage kiosks and ice sales while helping create an unforgettable festival experience.

• This full-time, temporary position works on the festival site near Salmo, BC, starting ASAP until July 28, 2026.

The Kiosk & Ice Manager is responsible for the successful operation of All Beverage Kiosks and Ice Sales. They hire, train, manage, and oversee the Beverage Kiosk & Ice Sales teams to ensure members receive the highest level of customer service possible. Maximizing revenue potential, and eliminating any potential for leakage.

Roles and Responsibilities:

• Oversee overall stock levels, manage distribution to outlets, and account for any damaged stock returned.

• Maintain a detailed log of all inventory signed out from the reefer pad, including location and time.

• Assist with the delivery and restocking of beverages across the site.

• Lead, manage, and motivate the Beverage Kiosk & Ice Sales teams to ensure efficiency and high-quality customer service.

• Serve as the main liaison between Beverage Kiosks, Ice Sales, and other departments, ensuring clear and timely communication.

• Work closely with clerks and cashiers to maintain accurate records and cash handling, providing additional training as needed.

• Review end-of-shift reconciliations, investigate discrepancies, and provide insights based on factors such as weather, customer trends, and operational challenges.

• Upsell products based on directives from the Sales Director.

• Coordinate all Beverage & Ice Sales schedules and notify upper management when additional shift coverage is required.

• Develop and implement sales policies and procedures in alignment with Shambhala Music Festival's mission.

• Ensure compliance with all Health and Safety regulations and policies.

• Continuously analyze processes to improve efficiency and reduce theft risks.

• Review sales trends and provide recommendations for optimizing retail locations, décor, product selection, pricing, and overall sales strategy.

• Perform other duties as assigned.

Qualifications:

• At least 3 years experience in Retail and Cash Management .

• At least 3 years experience Managing a team of 10 or more.

• Experience working in office administration or finance as an asset.

• Festival experience is an asset.

Attributes & Capabilities:

• Team player with strong Leadership qualities and ability to motivate.

• Excellent organizational and communication skills.

• Flexible and able to respond to changes in working conditions.

• Patient in performing repetitive tasks.

• Detail oriented.

• Comfortable working in small confined spaces as well as outdoors and long hours.

• Ability to work in a culturally diverse work space without personal judgments or bias.

• Reflect the Shambhala spirit through kindness, inclusivity, and a welcoming approach!

Ready to join the team? Submit your resume and cover letter below.

Pay Rate:

• Salary: $4000-$4500 depending on hours& schedule.

Shambhala Music Festival is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
Please watch the video below for an inside look at the culture you'll be joining at Shambhala Music Festival! ????