Desktop Information Generalist

Position Overview
The purpose of the position of Desktop Information Generalist is to provide Level 1, 2 & 3 Helpdesk and Desktop Support, to both corporate and site-based employees

Safety
• Maintain exemplary standard of housekeeping at all times, safe work, incident/accident reporting & active involvement in safety initiatives to ensure a safe work environment.
• Abide by and proactively comply with Company policies, procedures, guidelines, and systems, as well as all relevant legislation.
• Understand and familiarise oneself with site Emergency evacuation procedures.

Company / Leadership
• Display conduct which is aligned with company Core Values, Policies and Procedures.
• Lead by example and actively participate to achieve department and company goals and objectives.

Behaviour / Attitude
• Support and follow all lawful instructions/directives from direct supervisor.
• Maintain a high level of professionalism and take responsibility for own conduct and behaviour in the workplace.
• Ensure good, clear lines of communication between all stakeholders, including the Site Management team, co-workers and contractors

Knowledge / Skills
• Provide 1st, 2nd and 3rd level helpdesk & desktop support to both corporate and site-based employees.
• Ensure service desk tickets are managed accordingly, ensuring that all service levels are exceeded.
• Keep clients up-to-date with resolution efforts on current incidents.
• Be a strong contributor to IT Policies and Procedures
• Log calls in the ticketing system, and to update calls as action is taken.
• Instal and configure computer hardware, software, systems, networks, printers and scanners
• Undertake switching, routing, and construction of firewalls when requested
• Install, investigate, diagnose and solve computer software and hardware faults
• Manage stocks of equipment, consumables and other supplies.
• Install and maintain operating systems, network and application software on desktop computers
• Ensure minimal downtime to the mining operations or interruption to staff productivity.
• Support Operational Technology systems including CITECT SCADA, Seismicity Monitoring, CCTV etc
• Maintain regular housekeeping procedures, including data de-duplication, data backups, network optimisation and storage optimisation.
• Conduct training in systems use and access.
• Continuously monitor and maintain system access and security.

Teamwork
• Work collaboratively with others to achieve organizational goals – both within own department and site wide.
• Attend regular relevant site meetings to support and commit to the agreed outcomes
• Leverage of the talent and knowledge within the team to resolve problems.

Planning & Organisation

• Prioritise and complete tasks accurately as to specifications as assigned by direct supervisor within required timeframes.
  • Proactively identify and address hazards before they arise as issues.
  • Be punctual to work and all required site meetings.
  • Undertake other duties as lawfully instructed