Client Success Manager

About Cumeo

Cumeo is a retail solutions studio providing product development, R&D, and sourcing services for global retailers. Headquartered in Vancouver, BC, with partners in Hong Kong, China, and Vietnam, we pair localized support and development with a global manufacturing outlook.

For more information, visit www.cumeo.com

Position Summary

We are seeking a client-oriented, organized Client Success Manager to support project execution and client communication across our growing portfolio. This role is primarily internal-facing day-to-day, acting as the connective tissue between clients, our pre-press team, and internal stakeholders — ensuring projects move smoothly from kickoff through creative handoff. This is a growth-track role with a clear path toward a career in account management.

Key Responsibilities

Client & Account Support

• Serve as the main point of contact for assigned clients, supporting day-to-day communication and relationship management.
• Translate client briefs and feedback into clear internal actions for design, sourcing, and operations teams.Provide timely updates, proposals, and status summaries to clients and internal stakeholders.
• Support client onboarding and ongoing account coordination.

Project Coordination & Delivery

• Coordinate project timelines from kickoff through execution and delivery.
• Track active projects, flag risks or delays, and ensure alignment across teams.
• Liaise with internal teams and external partners to ensure deliverables meet scope, quality, and timeline expectations.
• Coordinate requests for briefs, dielines, assets, and production materials.
• Maintain accurate project records, client communications, and account documentation.
• Support sales coordination including opportunity tracking and internal follow-ups.
• Contribute to organized knowledge sharing and project documentation systems.

What You'll Bring:

• Strong written and verbal communication skills with confidence in client-facing interactions.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Asana and Microsoft Office 365.
• Strong attention to detail and follow-through.
• Ability to work cross-functionally across internal teams and external clients.
• Comfortable working in an agile, evolving environment with shifting priorities.
• Secondary language is an asset: Spanish, Cantonese, Mandarin, Vietnamese.

Nice to Have:

• Experience in retail, fashion, packaging, or consumer products environments.
• Familiarity with packaging development cycles, dielines, or production workflows.
• Experience supporting sales pipelines or early-stage account management.
• Experience with CRM or project management tools beyond Asana.

Location & Hours

• Full-time, in-office role based in Vancouver, BC.
• Standard daytime business hours with occasional coordination across Asian time zones.

Compensation

CAD $70,000–$85,000, depending on experience and qualifications. Final compensation will reflect level of experience and scope of responsibility.

Benefits

• Extended health and dental coverage.
• 20 vacation days, 5 wellness/personal days, and 5 paid sick days.
• Potential equipment stipend or provisioning as needed depending on role.
• Flexibility for occasional after-hours collaboration with Asia-based teams.