Customer Experience Manager

Delta Plumber

Vaughan, ON

Posté hier

Détails de l'emploi :

20,00 $ - 30,00 $ / heure

Temps plein

Gestion

We're looking for a Customer Experience Manager to ensure every customer receives exceptional service while supporting our plumbing team.

Responsibilities:

* Manage and support field plumbers.

* Follow up with customers after service.

* Handle customer inquiries and resolve concerns.

* Monitor service quality and technician performance.

* Encourage customer reviews and referrals.

* Assist with scheduling and daily operations.

Qualifications:

* Strong communication and leadership skills.

* Customer service or management experience.

* Organized, reliable, and able to multitask.

* Plumbing or home service experience is an asset.

Company DescriptionWe are a growing, customer-focused plumbing company committed to delivering high-quality workmanship and reliable service.
Our team values professionalism, efficiency, and strong communication. With a reputation built on trust and performance, we support our employees with a collaborative environment and opportunities for long-term growth and leadership development.Company DescriptionWe are a growing, customer-focused plumbing company committed to delivering high-quality workmanship and reliable service. Our team values professionalism, efficiency, and strong communication. With a reputation built on trust and performance, we support our employees with a collaborative environment and opportunities for long-term growth and leadership development.

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Foire aux questions

Where is this Customer Experience Manager role located?

This position is based in Vaughan, ON.

What is the salary range for this Customer Experience Manager job?

The salary is listed as $20.00–$30.00 per hour.

What are the main responsibilities of the Customer Experience Manager at Delta Plumber?

Responsibilities include managing and supporting field plumbers, following up with customers after service, handling inquiries and resolving concerns, monitoring service quality and technician performance, encouraging reviews and referrals, and assisting with scheduling and daily operations.

What qualifications are needed for this role?

Candidates should have strong communication and leadership skills, customer service or management experience, and be organized, reliable, and able to multitask; plumbing or home service experience is an asset.

What kind of company is Delta Plumber and what is their work culture like?

Delta Plumber is a growing, customer-focused plumbing company that values professionalism, efficiency, and strong communication, offering a collaborative environment and opportunities for long-term growth and leadership development.

Is this a full-time position and what category does it fall under?

This is a full-time position in the Business Analysis category.