Customer Service Representative - Calgary

Job Description

As the Customer Service Representative, you will be the first point of contact for arriving customers. You would be assisting in supporting our efforts to consistently surpass our customers' and clients' expectations by providing a superior customer service experience.

Please note that this job position is for the full-time graveyard shift, Saturday to Wednesday nights, 11 PM-7 AM.

Responsibilities

• Greet, welcome, and assist customers with any questions or inquiries
• Process customer transactions using a variety of payment methods in a quick and accurate manner
• Inform and advise customers and clients on our products and services
• Support customers with their use and navigation of the parking facilities and equipment
• Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
• Keep the customer service booth tidy and organized throughout the shift to deliver an efficient customer experience
• Other duties as assigned by the manager

Qualifications

• Minimum 2 to 3 years of customer service experience is required
• Ability to clearly and accurately communicate both written and verbal
• Flexible to work weekends and other shifts, when needed
• Beginner to intermediate computer knowledge
• Ability to work efficiently under pressure in a fast-paced environment
• Ability to work well alone and as part of a team-oriented environment

Assets

• Bilingualism (English and French) is a strong asset.
• Results-oriented individual with a concern for accuracy and customer relations.