Call Centre Specialist

Directors Choice

Regina , SK

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Publié il y a 13 jours

Détails de l'emploi :

Temps plein

Niveau d`entrée

Avantages :

Assurance maladie

Assurance dentaire

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Inbound Call Centre Specialist

Directors' Choice is looking for detail-oriented Inbound Call Centre Specialists who lead with empathy. Supporting the funeral industry demands a rare balance of emotional intelligence and technical precision. We pride ourselves on being the calm, reliable voice that our clients and their families can lean on during life's most difficult transitions.

In this role, you will professionally handle a high volume of incoming calls, document vital information, and ensure critical messages reach on-call personnel accurately and urgently, while adhering to all established processes and procedures. We prioritize human connection and are committed to fostering a diverse, inclusive workplace where every voice is valued.

What We're Looking For in Candidates:

Demonstrates verbal and written communication skills specifically in spelling, grammar and diction.
Uses professional phone voice communicating customer care and concern.
Demonstrates active-listening skills to gain client information and ability to ask appropriate questions.
Demonstrates accurate and fast typing skills.
Experience in a Microsoft Windows environment.
Ability to work a flexible schedule including weekends and holidays.
Have a minimum of a High School Diploma or GED and be 18 years of age.

Compensation: $17/per hour

Shifts Offered:

Full Time, 40 hours - 8-hour shifts
Training is 3 weeks, M-F 8am-4pm
You must be available to work evenings, a weekend shift, and holidays

Our Benefits for Full Time Employees Include (Waiting period may apply):

RRSP with (company matching)
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply today!

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Foire aux questions

What is the compensation for the Inbound Call Centre Specialist position?

The compensation is $17.00 per hour. The posting lists shifts including full-time 40 hours with evenings, weekends, and holidays.

What are the work hours and schedule for this role?

This is a full-time role with 8-hour shifts, 40 hours per week, and training is 3 weeks, Monday to Friday, 8am–4pm. You must be available to work evenings, weekend shifts, and holidays.

Where is this job located and what is the work environment like?

This position is based in Regina, SK, and focuses on handling a high volume of inbound calls in a supportive, empathetic environment within the funeral industry.

What qualifications are required to apply for this inbound call centre role?

A minimum of a High School Diploma or GED and being at least 18 years old, with strong verbal/written communication, active listening, accurate typing, and experience in a Microsoft Windows environment.

What benefits are available for full-time employees?

Full-time employees may receive RRSP with company matching, dental, health, and vision insurance, paid time off, and other benefits after a waiting period.

What kind of duties will I perform in this role?

You will professionally handle a high volume of incoming calls, document vital information, and ensure critical messages reach on-call personnel accurately and urgently while adhering to processes and procedures.