Supervisor YMCA Experience

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That's the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

This position provides direct leadership and support to staff and volunteers, ensuring that members, guests, and participants have positive and welcoming experiences while visiting our Centre. This position is responsible for processing membership sales, services, and program registrations, which directly contributes to member satisfaction and the overall success of YMCA programs.

This position is full-time with 40 hours per week and includes benefits.

Responsibilities:

Leadership

• Recruit, hire, train and manage all staff and volunteers within the YMCA Experience team. Complete necessary onboarding paperwork in a timely manner. Ensure staff's orientation and training; both starting and reoccurring are completed.
• Provide feedback/recognition to staff members regularly, including evaluations, schedule meetings and in-services.
• Coach others using the YMCA Experience Manual policies and practices and the Y Way Service Standards.
• Lead and manage processes, systems and initiatives that will promote growth, improve retention and ensure all YMCA experiences are excellent.
• Assess and identify service situations and exercises sound judgement in recommending facilitating solutions both in YMCA Experience and the Centre as a whole.
• Responsible for the development, implementation and management of Membership expense budgets.
• Ongoing performance, management, evaluation, and recognition of staff, ensure that the volunteers act in a supportive and facilitative role for staff and members.
• Demonstrates a commitment to philanthropy activities to advance association objectives and foster greater engagement among members and participants.

Service Delivery

• Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services.
• Process and approve Financial Assistance applications.
• Lead tours and welcome prospective members.
• Act as a backup to Associates when needed.

Health Safety and Child Protection

• Maintains a safe and supportive environment by following and leading YMCA Health Safety Child Protection and Emergency Policies and Procedures.
• Assist with emergency situations as required.

Administration

• Ensure facility requests are used to record or report cleaning and maintenance needs.
• Contribute to branch Duty Manager shifts on a weekly basis.
• Follow YMCA Cash Handling Policy and processes.

Qualifications:

• Related post-secondary education is an asset.
• High School Diploma or Equivalent required.
• 2-3 years' experience as a leader in a customer service environment.
• Intermediate (Standard) First Aid & CPR-C.
• Able to obtain a Police Information Check and Vulnerable sector check.
• Works well with team in a customer service capacity.
• Excellent interpersonal and communication skills.
• Ability to use Microsoft Office and other forms of technology effectively.
• Flexible work schedule – including early mornings, evenings, weekends and Stat holidays.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.