Systems Analyst (Co-op/Intern)

AboutPayByPhone

AtPayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow,werelooking for people who want to grow with us.

Together,wereon an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than60 million usersacross North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely without waiting in line, carrying change, or worrying about costly fines.

About The Role

Location: Vancouver, BC

Employmenttype: Internship/Co-op

Reports to: Manager, Corporate IT

As a Systems Analyst you will work within the Corporate IT team to deliver first and second level end-user support that keeps PayByPhone staff and contractors productive, secure, and well-equipped. Operating in a fast-paced environment, the Systems Analyst owns the support experience end to end managing the ticket desk, resolving day-to-day technical issues, and engaging vendors and service providers to ensure services are delivered to a high standard.

KeyResponsibilities

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  Provide first and second level end-user support to PayByPhone employees and contractors, delivering a high-quality, responsive support experience.
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  Manage the ticket desk independently triage, prioritize, and resolve employee requests within defined communication and resolution SLAs.
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  Provision, set up, maintain, and repair workstations across a mixed Windows and Mac environment.
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  Partner with People & Culture to support employee onboarding and offboarding.
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  Engage with vendors and service providers (e.g. Apple and Dell on warranty claims) to ensure services are delivered properly.
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  Diagnose issues across hardware, software, network, A/V boardrooms, printers, and SIP telephones.
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  Develop and maintain procedures for managing technology assets, including licenses and hardware.
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  Collaborate with stakeholders to document and improve processes, continuously identifying gaps and opportunities for automation.
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  Work with the Security and Compliance teams to support audits
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  Craft documentation, resource guides, tech specs, and training material.

Key Requirements

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  Experience in a comparable IT support role; candidates from a fast-paced tech company are a strong fit.
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  Post-secondary degree, diploma, or equivalent practical experience in a technology-related area; relevant industry certifications an asset.
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  Energy and a genuine customer-focus mindset thrives in a fast-paced environment.
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  Strong sense of urgency, with sound priority-assessment and triage skills.
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  Strong troubleshooting skills with the judgment to recognize when to escalate or ask for help.
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  Experience supporting and administering Microsoft Entra ID (Azure AD) and the Microsoft 365 suite. (great to have)
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  Experience with the Atlassian suite, Jira and Confluence.(great to have)
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  Experience setting up, maintaining, and repairing Windows and Mac devices.
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  Experience with MDM device management solutions Microsoft Intune and Mosyle. (bonus)
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  Experience supporting users with cloud-based SaaS and SSO tools.
  
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  Strong written and verbal communication skills.

WorkingatPayByPhone

Weoperatein a worldthatsconstantly evolving and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:

• Make things happen

• Stay curious

• Work together

• Have fun

• See through our customers eyes

These principles shape how we collaborate, innovate, and deliver on our commitments.

Were also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications ensuring we reflect the talent and communities we serve.

PayByPhoneis committed to providingaccommodationthroughout the recruitment process.If you require accommodation, pleasereach out tousat [email protected].

Want to see our values in action? Visit ourInstagram
and
LinkedIn. Curious about the story behind our values? Head over to ourAbout Uspage to learn more.