Service Facilitator - Bilingual

Salary: $27.22 - $33.76 hourly

WHO WE ARE
ONE KIDS PLACE Children’s Treatment Centre provides rehabilitation and related support services for children and youth (up to the age of 19) and their families living in the Districts of Muskoka, Nipissing, and Parry Sound. All staff provide service within an interdisciplinary team environment committed to family-centered practice.

THE OPPORTUNITY

• Position: Service Facilitator
• Location: Nipissing
• Effective: ASAP
• Status: Unionized
• Job type: Permanent Full Time (8:30 AM to 4:30 PM)

POSITION SUMMARY:
Reporting to the Client Service Manager for Coordinated Service Planning, the Service Facilitator is a key member of the Coordinated Service Planning team. The Service Facilitator provides family-centered, strengths-based coordination of services for children and youth with multiple and/or complex special needs. Serving as the single point of contact, the Service Facilitator works collaboratively across sectors to:

• Develop, implement, and monitor a Coordinated Service Plan.
• Assist families in identifying priorities and setting meaningful goals.
• Ensure families are connected early and effectively with needed supports, enabling positive outcomes and seamless transitions across home, school, and community settings.

JOB DUTIES:

Service Coordination & Family Engagement

• Serve as the central point of contact for families and lead the development of a Coordinated Service Plan tailored to family goals and priorities.
• Gather informed consent for documentation and information sharing.
• Identify child and family strengths, needs, and goals; regularly review and update plans accordingly.
• Facilitate family and youth participation in strengths-based, culturally appropriate planning.
• Initiate and monitor the implementation of the Coordinated Service Plan in collaboration with families and community partners.
• Provide families with information, support, education, and advocacy to help navigate the system.
• Participate in and support funding application processes related to family/child needs.

System Navigation & Team Coordination

• Facilitate referrals and coordinate access to appropriate services based on needs.
• Build and sustain relationships with diverse community partners to ensure seamless service delivery.
• Lead and chair service plan meetings; promote shared accountability across service providers.
• Engage with Francophone, Indigenous, newcomer, and other cultural/linguistic communities to ensure inclusive practices.
• Address system barriers and identify innovative service solutions.
• Collaborate with local resolution mechanisms for complex cases.
• Maintain up-to-date knowledge of available services, supports, and funding opportunities.

Transition Planning

• Lead transition planning for youth aged 14+ in collaboration with family and stakeholders.
• Support development of integrated, future-focused goals aligned with youth aspirations.

Documentation, Reporting & Compliance

• Ensure accurate and timely documentation in client records in line with service standards, including but not limited to notes, meetings, service plans, funding applications, and reports.
• Comply with policies, procedures, and standards outlined by the MCCSS Coordinated Service Planning Guidelines, Network Advisory Council, and agency guidelines.
• Participate in data collection, outcome tracking, and reporting on key performance indicators.

Professionalism & Leadership

• Provide education to colleagues and partners on Coordinated Service Planning processes.
• Demonstrate a strong understanding of relevant legislation (e.g., Child and Family Services Act, Human Rights Code, PHIPA).
• Promote a positive team culture, continuous improvement, and inclusive service delivery.
• Exhibit effective leadership in team building, facilitation, coaching, conflict resolution, and mediation.

QUALIFICATIONS:

• Successful completion of a Social Services Worker Diploma and/or a diploma or degree in a relevant social services discipline and a minimum of 3 years of work and/or equivalent experience with vulnerable or at-risk populations, including special needs.
• Proven knowledge and understanding of service coordination and effective system-based interventions related to children, youth with Complex Special Needs, and their families obtained by training and/or extensive experience in various capacities with this population.
• Excellent knowledge and experience working with the child and youth service system, including ministry funding mechanisms.
• Commitment to strength-based principles of child, youth, and family-centeredness.
• Demonstrated ability to build and maintain relationships with diverse stakeholders and coordinate services to best meet the needs of the children, youth, and their families.
• Ability to maintain strong professional boundaries.
• Excellent planning, organizational, presentation, and reporting skills.
• Resourceful and independent with the ability to bring leadership within a team-oriented environment.
• Knowledge of child development.
• Flexible and able to adjust to changing priorities.
• Excellent communication (oral and written, including public speaking) and interpersonal skills.
• Computer competency and adaptability in the use of computer software for assessments, documentation, and communication.
• Travel, valid driver’s license, and proof of insurance required.
• Bilingual French & English is required.

WHAT WE OFFER:

• As an employee at One Kids Place, you will become part of a team of skilled professionals working together to meet the special needs of children, youth, and their families.
• The work environment includes the family-centered principles and values of mutual respect, collaboration, accessibility, and community inclusivity.
• One Kids Place provides opportunities for ongoing education and development through mentorships, workshops, conferences, and seminars.

COMPENSATION: $27.22 - $33.76 hourly (depending on prior experience as per our Collective Agreement).

BENEFITS:

• An amazing pension plan.
• Employee Health Benefits.
• Employee & Family Assistance Plan.
• 4 weeks of paid vacation to START!
• Paid sick time, paid breaks, and more!

ADDITIONAL PERKS:

• All of our locations benefit from Northern Ontario living—work and live minutes from numerous ski hills, beaches, lakes, trails, and outdoor activities for all seasons, as well as unique art, cultural, and shopping experiences.
• Relocation assistance may be available to candidates who qualify.

HOW TO APPLY:
For an opportunity to be part of our exciting future, please apply via this job posting or send your resume attention to:

Human Resources
One Kids Place, 400 McKeown Ave., North Bay ON P1B 0B2
E-mail: [email protected]
www.onekidsplace.ca

One Kids Place Children’s Treatment Centre is committed to an inclusive and accessible environment. Please send an email to the address above to let us know if you require any accommodation during the recruitment process. We thank all applicants for their interest. An acknowledgment will be sent only to those candidates who will be interviewed.