IT Solution Support Engineer

Bluewaves Mobility Innovation Inc

Toronto, ON

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About Bluewaves Mobility Innovation Inc.

BMI (Based in Toronto) builds cutting-edge wireless infrastructure for enterprises and industrial clients includingAI-powered 5G,Open RAN systems,andWi-Fi 7 solutions. Our mission is to make networks more open, intelligent, and cost-effective.

The Role

You will be the technical bridge between BMI and the enterprise customer owning onboarding, IT integration, and Tier 2/3 support across the full deployment lifecycle. You will work directly with customer IT architects, navigate complex multi-vendor environments, and hold the technical relationship from go-live through steady-state operations. Travel for this role will be required ~30% of the time.

Key Responsibilities

Lead end-to-end customer onboarding: SIM provisioning, DNN/APN config, VLAN/IP planning, RADIUS and MDM integration (Intune/Jamf)
Integrate infrastructure into customer LAN, Active Directory/Entra ID, firewall, and PKI environments
Own escalated Tier 2/3 support triage across Kubernetes pods, 5G NFs and WIFI components logs
Commission P5G and APs at customer sites
Produce integration docs, IP plans, and runbooks; train customer IT staff on custom client portal

Required Skills

Core IP networking: VLANs, routing, NAT, firewall ACLs, DNS/DHCP, Linux CLI (Essential)
Enterprise Wi-Fi: 802.1X/RADIUS, EAP-TLS, WPA2/WPA3, MDM cert-based onboarding (Essential)
Kubernetes: kubectl, Helm, log retrieval, pod/service inspection (Required)
PKI: certificate chains, TLS, HashiCorp Vault, Microsoft Cloud PKI (Required)
5G/cellular: SIM, IMSI, APN, Open5GS or Free5GC familiarity (Training can be provided)
Clear technical communication customer-facing docs and architecture calls with enterprise IT
Key skills needed are depth in enterprise networking, Wi-Fi, and Kubernetes
A minimum of 5 Years of IT integration experience is required

Benefits include

Casual dress
Dental Care
Extended health care
Life insurance

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Foire aux questions

Where is this IT Solution Support Engineer role located and is it on-site or remote?

This position is based in Toronto, ON and involves travel; approximately 30% travel is required.

What are the primary responsibilities for onboarding and supporting customers in this role?

You will lead end-to-end onboarding, including SIM provisioning, DNN/APN config, VLAN/IP planning, and RADIUS/MDM integration, and own escalated Tier 2/3 support across Kubernetes pods, 5G NFs, and WiFi components logs.

What technical skills are essential for this job?

Essential skills include core IP networking (VLANs, routing, NAT, firewall ACLs, DNS/DHCP, Linux CLI), enterprise Wi‑Fi (802.1X/RADIUS, EAP-TLS, WPA2/WPA3, MDM cert onboarding), Kubernetes (kubectl, Helm), PKI (certificate chains, TLS, Vault, Microsoft Cloud PKI), and 5G/cellular concepts.

How much experience is required for this IT integration role?

A minimum of 5 years of IT integration experience is required.

What kind of environments will I work with in this role?

You will navigate complex multi-vendor environments, integrate infrastructure into customer LAN, Active Directory/Entra ID, firewall, and PKI environments, and train customer IT staff on a custom client portal.

What kind of documentation and training responsibilities come with the job?

You will produce integration docs, IP plans, and runbooks, and train customer IT staff on the custom client portal.