Flexstaf IT - 12 emplois
Toronto, ON
Posté aujourd'hui
Détails de l'emploi :
Temps plein
Niveau d`entrée
MUST HAVES:
Salesforce & SaaS Platform Knowledge
o Experience supporting Salesforce-based applications
o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Incident & Ticket Management
- Demonstrated ability to:
- Manage ticket queues and SLAs
- Prioritize incidents based on impact/urgency
- Escalate appropriately while ensuring closure quality
- Maintains clear, searchable knowledge base entries
Customer Support & Service Orientation
- Proven experience providing end-user support in a SaaS environment
- Strong customer-first mindset
- Ability to manage high-pressure situations and user expectations
Identity & Access Management
- Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management
- Hardware authentication token (FIDO2) lifecycle management
Partager un emploi :
Foire aux questions
This role is based in Toronto, ON.
The role requires experience supporting Salesforce-based applications and familiarity with the Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards).
Responsibilities include managing ticket queues and SLAs, prioritizing incidents based on impact/urgency, escalating appropriately while ensuring closure quality, and maintaining clear, searchable knowledge base entries.
The role requires proven experience providing end-user support in a SaaS environment with a strong customer-first mindset and the ability to manage high-pressure situations and user expectations.
You will handle identity-directory administration (e.g., Microsoft Entra ID) including security groups, B2B guest invitations, and entitlement management, as well as hardware authentication token (FIDO2) lifecycle management.
