IT System & Cloud Operations Analyst

Salary: $65,000-$75,000

IT Systems & Cloud Operations Analyst

The Opportunity:

The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a proactive, hands-on IT Systems and Cloud Operations Analyst to support a hybrid IT environment spanning end-user support, infrastructure, cloud services, networking, and cybersecurity. This role is ideal for an early-career professional who is eager to broaden technical exposure while taking ownership of systems and contributing to continuous improvement. The role blends user support with infrastructure and security operations in a fast-paced environment. This is a full-time contract (1-year), hybrid position. The successful candidate must be based in Ottawa and available for occasional on-site work.

• Bachelor’s degree in technology, management, or a related discipline.
• 3+ years of experience in IT support, systems administration, or IT operations.
• Hands-on experience supporting:
  • Windows and Mac OS environments
  • Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
• Experience with identity and access management (Entra ID and/or Okta).
• Experience with Active Directory or hybrid identity environments.
• Experience managing virtual machines (provisioning, patching, lifecycle management).
• Experience supporting VPN and remote access technologies.
• Foundational networking knowledge (DNS, DHCP, TCP/IP, VLANs).
• Understanding of cybersecurity fundamentals (MFA, patching, endpoint protection, least privilege).
• Basic scripting ability (PowerShell or similar).
• Experience working in hybrid environments (on-premises + cloud).
• Demonstrated ability to independently troubleshoot and resolve technical issues.
• Experience with task/project management tools (e.g., Asana, Jira).

• Experience with VMware vSphere (clustered environments).
• Exposure to AWS services (EC2, S3, IAM, VPC).
• Experience with endpoint management tools (e.g., NinjaOne).
• Familiarity with monitoring tools (e.g., Datadog).
• Exposure to Check Point security tools (Harmony, firewalls).
• Basic awareness of F5 load balancing.
• Experience with version control tools (e.g., GitHub).
• Experience with backup and disaster recovery solutions.
• Experience with security tooling (EDR, SIEM, vulnerability scanning).
• Familiarity with security or compliance frameworks (e.g., NIST, CIS).
• ITIL or service management experience.
• AWS certification (Cloud Practitioner or Associate).

• Deliver Tier 1-2 support across Windows, Mac OS, and Microsoft 365 (Exchange, Teams, SharePoint, Entra ID).
• Administer identity and access systems (Entra ID, Okta), including SSO, MFA, and user lifecycle management.
• Support VPN and secure remote access solutions.
• Maintain Active Directory, Windows servers, and hybrid identity environments.
• Provision and manage virtual machines and virtualization platforms (VMware vSphere).
• Support core networking functions (DNS, DHCP, TCP/IP, VLANs).
• Assist with cybersecurity operations including endpoint protection, patching, and vulnerability management.
• Support AWS environments (EC2, S3, IAM, VPC) and system monitoring.
• Manage service requests, tasks, and small initiatives using tools such as Asana or Jira.
• Develop and maintain documentation for systems, configurations, and processes while contributing to continuous improvement initiatives.
• Support backup and disaster recovery processes.
• Other duties as assigned.

• Demonstrated ownership of tasks or systems, including proactively identifying and resolving issues.
• Experience coordinating tasks or small projects, including prioritization and time management.
• Ability to work effectively in fast-paced or remote-first environments.
• Demonstrated ability to collaborate across teams and support shared initiatives.
• Strong problem-solving skills with the ability to adapt to changing priorities.

CaRMS values an equitable, diverse, and inclusive workforce. We offer a collaborative and enjoyable hybrid work environment that focuses on continuous quality improvement (CQI), professional growth opportunities, a comprehensive benefits package, and an industry-leading defined contribution pension plan. The salary range for this position is $65,000-$75,000, commensurate with experience.

The Canadian Resident Matching Service (CaRMS) is a national, independent, not-for-profit organization that provides digital solutions and expertise that matches medical students with training opportunities in Canada. CaRMS’ mission is to serve as trusted stewards, builders, and innovators of data-informed application and matching services. Our vision is to provide the best possible outcomes for both applicants and faculty through safe, fair, and equitable application and matching systems.

Established in 1970 to provide a fair, objective, and transparent process, CaRMS works with the medical education community, medical schools, and residents/students to provide the digital platform, mathematical algorithm, and knowledge that matches students with medical residency training opportunities. As a client-focused organization, our success is driven by a caring, collaborative, and committed team. Learn more at www.carms.ca.

CaRMS uses automation tools to assist with the organization and screening of applications. All stages of recruitment decisions are led by people within the team.

CaRMS is committed to fostering an equitable, diverse, and inclusive workplace. We welcome applications from all qualified individuals, including women, visible minorities, First Nations, Inuit and Métis peoples, persons with disabilities, and individuals of all sexual orientations, gender identities, and gender expressions. Accommodations are available upon request throughout all stages of the recruitment process. Please let us know during the application process.