Security Service Technician

About the Role

Spotter Security is looking for anExperienced Security Service Technicianwho thrives on solving problems, learning quickly, and working independently. This is ahands-on, field-based positioninvolving regular travel across the GTA, with occasional work beyond the region as needed.

Youllbe responsible for providing exceptional service to our customers by installing, maintaining, troubleshooting, and repairing a wide range of electronic security systems - both hardware and software. The ideal candidate has strong technical capabilities, excellent people skills, and the ability tooperatewith minimal supervision.

Location: Greater Toronto Area (GTA)
Position Type: Full-Time (35-44 hrs/week)

Key Responsibilities

Service & Technical Work

• Install,maintain, and repair electronic security equipment (IP video, access control, alarm systems, integrations, etc.).

• Inspect and test equipment and assembliesto diagnose,locate,and resolve faults.

• Perform hands-on work indoors and outdoors in a variety of environments.

• Complete scheduled maintenance visits with thorough documentation.

• Resolve assigned service tickets independently.

• Read and interpret blueprints and technical drawings.

• Use specialized tools and diagnostic equipment.

• Ensure all work meets quality standards and safety requirements.

Customer Service & Reporting

• Interact professionally with customers and ensure complete satisfaction.

• SubmitaccurateWork Orders and detailed Post-Service Reports, including images and descriptions.

• Communicate effectively with the Service and Technology Manager.

• Escalate complex technical issues whererequired.

Work Schedule & Expectations

• MondayFriday, 3544 hoursper week.

• Occasional overtime or weekend shifts.

• Participate in after-hoursservice rotation.

• Extensive localtravel;may work at multiple sites within a single day.

Qualifications

Required Experience

• 35+ years installing and/or servicing cabling, cameras, alarms, access control systems, or related technologies.

• Experience with at least some of the following manufacturers:
  Avigilon, Milestone, S2, Genetec, Axis,ExacQ, DSC, Alarm.com,Brivo, Eagle Eye,OpenEye, Kantech.

Technical Skills

• Strong understanding of IP video systems, access control, alarm systems, and integrations.

• Strong networking and IT knowledge, including troubleshooting and software updates.

• Ability to independently diagnose, resolve, and escalate complex issues.

Required Certifications & Documentation

• Valid full G-Class Ontario drivers license.

• Clean driving abstract.

• Clear criminal background check.

• Eligible to work legally in Canada.

• Ministry-approvedWorking at Heights certification.

• Boom/Scissor lift and/or Bucket Truck safety training.

Other Assets

• Additionalproduct or manufacturer certifications.

WhatWereLooking For

• Excellent problem-solving abilities.

• Strong interpersonal and communication skills.

• Ability to work independently with minimal guidance.

• Hands-on, detail-oriented, and dependable.

• Comfortable working in diverse environments and weather conditions.