Business Operations Associate

The Business Operations Associate supports the seamless movement of client funds between institutions by executing fast, reliable, and accurate transfer processes. This role focuses on core operational pillars such as electronic transfers, manual incoming payments, and manual outgoing transfers to ensure a trustworthy and efficient client experience. You will contribute directly to payments operations and business operations, helping to make complex financial transfers as frictionless and dependable as possible. Depending on team needs and your ability to work on-site, you will join either the ATON or Manual In/Out pillar within a collaborative operations team.

Responsibilities

• Support a range of key transfer processes, including cheque reconciliation and processing, to ensure accurate and timely posting of client funds.
• Review ACC/REJ (Accept/Reject) items, investigate issues, and resolve discrepancies to maintain the integrity and reliability of transfer workflows.
• Set up DTC outbound transfers and ensure all required data and documentation are complete, accurate, and compliant with internal procedures.
• Handle ATON transfers (both inbound and outbound) by processing electronic transfers via the ATON network and resolving any operational issues that arise.
• Process Manual In transactions, including incoming cheques, A$M, and other paper-based methods, ensuring proper validation, recording, and follow-up.
• Manage Manual Out transactions by coordinating outbound paper-based or manual transfers and confirming that all client instructions are executed correctly.
• Perform accurate and timely data entry in internal systems and spreadsheets to support end-to-end payments operations.
• Use tools such as Excel and Google Sheets to track, reconcile, and report on transfer activity, highlighting anomalies or trends as needed.
• Collaborate with payments operations and business operations teams to identify process improvements that enhance speed, accuracy, and client satisfaction.
• Leverage Jira or similar tools to log, track, and resolve operational issues, ensuring clear communication and timely follow-through.
• Apply SQL skills, where applicable, to retrieve, analyze, and validate operational data that supports decision-making and process monitoring.
• Maintain a high level of attention to detail in all tasks to minimize errors and support a trustworthy, compliant operations environment.
• Support peak season volumes by managing workload effectively, prioritizing tasks, and escalating issues when necessary to meet service expectations.
• Contribute to a culture of continuous improvement by suggesting enhancements to workflows, documentation, and controls within payments operations.

• Experience in payments operations or a closely related payments-focused role.
• Strong data entry skills with a high degree of accuracy and speed.
• Proficiency with Excel for organizing, analyzing, and reconciling operational data.
• Proficiency with Google Sheets for collaborative data tracking and reporting.
• Demonstrated attention to detail in handling financial or operational data.
• Ability to support and improve business operations and payments processes.
• Familiarity with Jira or similar tools for tracking issues and operational tasks.
• Practical SQL skills for querying and validating data in support of operations.
• Strong problem-solving skills for resolving ACC/REJ issues and transfer discrepancies.
• Ability to manage multiple transfer workflows, including electronic and paper-based methods.
• Effective communication skills to collaborate with cross-functional teams and escalate issues when necessary.

• Degree or diploma in a relevant field such as business, finance, or a related discipline.
• Experience working within a business operations or customer experience organization.
• Exposure to ATON transfers or similar electronic transfer networks.
• Familiarity with cheque processing and reconciliation workflows.
• Experience with manual payment processes, including incoming and outgoing paper-based transfers.
• Interest in process improvement and continuous optimization of operational workflows.
• Ability to adapt quickly during peak seasons and handle increased transaction volumes.
• Openness to contract opportunities with the potential for extension or transition to a permanent role based on performance and business needs.

The role operates within a customer experience–focused operations group that manages critical payments and transfer workflows. The team is organized into three core pillars: ATON Transfers (inbound and outbound electronic transfers via the ATON network), Manual In (incoming cheques, A$M, and other paper-based methods), and Manual Out (outbound paper-based or manual transfers). There are multiple openings for this position, with a mix of in-office and virtual opportunities. Some associates work on-site in a Toronto office on a full-time, five-day-per-week basis, while others may work virtually depending on business needs. Standard hours are approximately 9:00 a.m. to 5:00 p.m. within a typical workweek. The environment relies on tools such as Excel, Google Sheets, Jira, and SQL-enabled systems to manage and monitor operations. The culture emphasizes reliability, accuracy, and continuous improvement in delivering a smooth and trustworthy transfer experience for clients.

Job Type & Location

This is a Contract position based out of Toronto, ON.

The pay range for this position is $25.00 - $25.00/hr.

This is a fully onsite position in Toronto,ON.

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l'acquisition de talents, les achats, la chaine d'approvisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service d'un grand nombre d'entreprises du classement Fortune 500. Nous sommes fiers d'avoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de l'égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d'accommodement raisonnable, tel que la modification ou l'ajustement du processus de demande d'emploi ou d'entrevue à cause d'un handicap, veuillez envoyer un courriel à [email protected] pour connaître d'autres options d'accommodement.

Ordonnance sur l'égalité des chances de San Francisco: Conformément à l'Ordonnance sur l'égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l'intelligence artificielle (IA): Nous pouvons utiliser l'intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d'embauche, notamment la recherche, la présélection et l'évaluation des candidatures. L'IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l'aide d'outils d'IA.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.