Security Operations Centre Operator - Shopping Mall

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking Professional Security Operations Centre Operator at a Shopping Mall site in Winnipeg, MB.

Job Title: Security Operations Centre Operator

Job Location: Winnipeg, MB

Job Type: Full-Time

Pay Rate: $23 per hour

Shifts: Sunday - Monday - Full Availability Required.

Overview :

Allied Universal is seeking an experienced Security Operations Centre Operator to oversee security operations at our Canadian site in Winnipeg, Manitoba.

FUNCTIONAL RESPONSIBILITIES:

• Act as the primary point of contact to coordinate the dispatching of the Contractor's Personnel and where necessary the Manager's operations personnel to calls for service as required, which includes operating two-way communications systems;
• Monitor CCTV cameras (if applicable) to ensure the smooth operation of the Property and to follow up on reported incidents or suspicious activity;
• Coordinate incident response, including activating emergency services, directing security/operations personnel on required actions during incidents and actual or potential emergency situations and threats, following established procedures
• Maintain logs on the activities of security and operations personnel in the field to facilitate effective record-keeping;
• Review CCTV recorded data for follow-up by law enforcement and supervisors;
• Answer and follow up appropriately on all incoming telephone calls to security;
• Monitor and disable or enable as appropriate fire alarm and sprinkler systems as required;
• Deal with the public, tenants and contractors regarding lost and found, key issues and other security or operations-related inquiries;
• Comply with procedures in the Security Operations Centre to ensure all activities comply to company policies, standard operations procedures, laws and legislationCoordinate the activities of third-party contractors, from initial issue of ID badges to the monitoring of work practices to ensure optimum life safety; and
• Monitor alarms for Manager's systems (if applicable).

COORDINATION RESPONSIBILITIES:

Provide verbal or written direction, or both, (as authorized) to the Contractor's Personnel and where appropriate, the Manager's operations personnel in respect to the following:

• Proficiency in coordinating the field activities of security personnel, including issuing patrol duties, assigning calls for service, allocating breaks and dispatching personnel as required;
• Coordinating the activities of security, operations and other site personnel during security- and safety-related incidents via CCTV (if applicable) and two-way communication devices;
• Coordinating security and operations personnel activities in response to actual or potential emergency incidents as per the guidelines set out in the Manager's Standard Operating Procedures; and
• Controls access to the security office and control center area at the Property.

EDUCATIONAL REQUIREMENTS:

• Completion of grade 12 diploma or equivalent;
• Prior work experience in a customer service environment is a definite asset;
• Previous experience working as a security guard (or equivalent) is of benefit;
• WHMIS and other safety courses an asset;
• First Aid and CPR training is required;
• Provincial security license
• Certification required for Intervention & De-escalation.

EXPERIENCE & GENERAL SKILL REQUIREMENTS:

• 3-4 years security and life safety-related experience preferred;
• Basic knowledge of fire alarm and life safety and associated systems;
• Ability to learn and willingness to take job-related courses in operations/systems/security disciplines;
• Fire-fighting or other emergency response experience an asset;
• Excellent customer service and communication skills required;
• First Aid and CPR certification required;
• Ability to make sound decisions under pressure; and
• Knowledge of the rules and regulations at the Property and the Manager's policies.

TECHNICAL SKILL REQUIREMENTS:

• Strong knowledge of Windows-based computing systems and Google docs;
• Proficiency in typing in a timely and accurate manner;
• Basic knowledge of building systems (i.e. HVAC, sprinklers, mechanical systems, etc.); and
• Familiarity with fire/life safety equipment/systems.

INTERPERSONAL SKILL REQUIREMENTS:

• Strong organizational and multi-tasking skills;
• Flexible and adaptable in dealing with diverse situations and people, and team player;
• Excellent customer service abilities; and
• Must be able to perform well in stressful situations.

WORK ENVIRONMENT:

• Non-typical office environment with lack of privacy and frequent interruptions;
• Very busy control center environment with a public counter, and multiple tasks to be undertaken simultaneously;
• Occasional need to handle stressful situations with the need for quick decision-making skills; and
• Access to sensitive information with a need for discretion and strict confidentiality.

PHYSICAL DEMANDS:

• Normal physical activity characterized by extended periods of sitting, periodic walking, standing, and use of basic motor skills; and
• Frequent keyboarding and record keeping in written logs required.
• Must have a corrected visual acuity of at a minimum level of 20/20 or better (both eyes)
• Must be able to hear and comprehend conversations at a distance of 10 feet;
• Lifting and Carrying: must have the ability to lift and/or carry equipment, such as fire extinguishers or barricades, weighing up to 20 pounds.
• Must be able to ascend and descend multiple flights of stairs and navigate uneven terrain both indoors and outdoors.
• Must be able to provide emergency response to incidents, including the ability to move quickly (ex. walking briskly or running short distances) in response to emergency.

Benefits:

• Opportunities for career growth and advancement.
• Comprehensive health and dental benefits
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.