Student Supports Representative - Non Student Contract Position

Role Overview

As the Student Supports Representative, you provide front-line service to our students at the Fennell campus and our partner locations. You act as an ambassador, a collaborator, and a connector, sharing MSA information and working together other MSA staff. You listen to students questions and concerns, helping where you can, and connecting them to MSA and College resources. Because you speak with students every day, you are our eyes and ears providing insight on common questions and issues.
You provide overall support for the office and administrative support to the management team and assist wherever you are needed.
This role works collaboratively to ensure the success of all departments, because we are in this together.

Accountabilities

Deliver and promote services, programs and opportunities for student participation and involvement to the students at your campus and the partner locations.
Triage student issues and concerns advising students on appropriate MSA and College contacts, supports and processes.
Receive informal student feedback and share with appropriate staff to inform the Boards advocacy platform.
Support the functions of the office and provide administrative support to the management team.
Deliver MSA services including but not limited to: bus pass, health and dental plan, academic supports, wellness, and life services.
Provide general reception duties including greeting guests, answering in-person and telephone inquiries, booking appointments, etc.
Connect students to MSA, Mohawk College and partner resources to assist them with questions and concerns.
Triage student issues and concerns, advising on appropriate action and processes.
Maintain accurate records on service usage as well as common questions/concerns.
Oversee the Food Bank and Career Closet program through ensuring adequate stock, ordering supplies, processing donations and thank you letters, and organizing food and clothing drives.
Provide vacation, absence, and other coverage for staff at the IAHS and Stoney Creek campuses.
Participate in the planning and delivery of programs related to services.
Provides overall office support and administrative support for the management team.

Physical Demands/Work Environment

Standard work hours are 25 hours per week.
Travel between campuses may be required.
Able to sit for prolonged periods.
Ability to work independently with minimal guidance.
Ability to work with sensitive and confidential information.

Education, Experience and Training

Minimum college diploma in a field related to Office Administration or Business or minimum 2 years experience in an office environment, preferably in a customer service role.
Experience in a student-focused environment.

Knowledge, Skills, and Attitudes

Passion for working for and with post-secondary students.
Desire for lifelong learning.
Ability to adapt to an ever-changing environment.
Proficiency in a digital environment.
Pride in customer service, with a focus on service excellence.
Excellent communication and interpersonal skills.
Exceptional organizational and multi-tasking skills.
Excellent listening and problem-solving skills.
Ability to work with sensitive and confidential information.
Ability to work independently with minimal guidance.

ACCESSIBILITY

As part of our commitment to accessibility for all persons with disabilities the MSA will, upon the request of the candidate provide accommodation.

Should you require accommodation at any point during the appointment interview process with the MSA please contact People and Culture [email protected]

EQUITY, DIVERSITY, AND INCLUSION

The MSA seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially seeks applications from indigenous (First Nations, Mtis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

HOW TO APPLY

Please apply using the link provided, including a resume, and contact information with your application.

The interview process will begin in July, and the posting will remain open until a candidate is selected. Preferred start date would be August 2026.

This position is a contract term position from August 2026 - April 2027.