Customer Service (Bilingual English/French)

The Bilingual Customer Service Representative plays a vital role in delivering exceptional support to our diverse customer base. This position involves managing inbound and outbound communications via phone, email, and online chat, utilizing advanced problem-solving skills and a customer-centric approach to exceed expectations. The representative serves as the voice of JD North America, ensuring professionalism and confidence in our product offerings.

This is a full-time position and hours of work, and days are Monday through Friday 8:30am to 5:00pm.

Responsibilities

• Manage a high volume of inbound and outbound calls, emails, and chats efficiently
• Identify and address customer needs promptly and accurately
• Provide solutions and relay product feedback to the organization
• Maintain accurate records of customer interactions using CRM systems
• Balance customer expectations with business metrics and objectives
• Stay informed on JD North America's products and competitive landscape
• Serve as a professional and engaging representative for the company's products
• Respond accurately to inquiries regarding product service, returns, and warranties

Required Qualifications

• Must be bilingual (English/French)
• 3-5 years of customer service experience is preferred
• Strong active listening and effective verbal and written communication skills
• Ability to multitask, prioritize, and manage time efficiently
• Comfortable working independently and collaboratively in teams
• Excellent customer service skills
• Proficiency navigating Customer Relationship Management (CRM) systems
• Intermediate proficiency in Microsoft Office applications

Company DescriptionJD North America Corp (JDNA) is part of the JD Group, a global manufacturer and distributor of outdoor power equipment and diesel engines. JDNA has been producing products for sale in the US and Canada since 2005 and have produced products under the Briggs and Stratton, Snapper, Brute, PowerBoss, Diamond, Gentron, and All-Power brands that have been sold to a large variety of retail partners.Company DescriptionJD North America Corp (JDNA) is part of the JD Group, a global manufacturer and distributor of outdoor power equipment and diesel engines. JDNA has been producing products for sale in the US and Canada since 2005 and have produced products under the Briggs and Stratton, Snapper, Brute, PowerBoss, Diamond, Gentron, and All-Power brands that have been sold to a large variety of retail partners.