Operations Coordinator - Security Services

Are you highly organized, proactive, and ready to take on a fast-paced, administrative role with flexibility and variety? We're looking for a full-time Operations Coordinator to join our team in Terrace, BC. This self-managed role reports to the Branch Management Team and offers a mix of office-based work, field support, and travel, with the tools and flexibility to help you succeed.

Location: Terrace, BC

Salary: $55,000 to $60,000

Retention and Relocation Bonuses

We value our team and want to reward commitment! Eligible employees can receive the following bonuses:

• Retention Bonus: $3,000 after 6 months of continuous employment, for employees who reside in Terrace at the time of hire. Eligibility is based on satisfactory performance, attendance, and compliance with company policies.
• Relocation Bonus: $2,000 after successfully completing the 90-day probationary period, plus an additional $1,000 relocation allowance for employees who move to Terrace after accepting the position.

Bonuses are paid to employees who are actively employed at the time of payout. Full details of eligibility and conditions will be included in your employment agreement.

What You'll Do:

This is a highly administrative, self-managed role that requires strong organizational skills, adaptability, and the ability to thrive in a fast-paced environment. The position is primarily office-based, but flexibility is supported for working from home or on the road as operational needs require. Occasional after-hours work may be needed; in return, flexible scheduling is supported (e.g., adjusting start times on other days).

A company vehicle is provided for operational travel, along with a company phone and laptop to support your day-to-day responsibilities.

Key Responsibilities:

• Schedule up to 2,500 staff hours per week, using strategic solutions to minimize non-billable overtime (NBOT).
• Travel up to 2 days per week to support clients and security personnel in the field.
• Manage employee information, updates, and communications.
• Provide exceptional customer service to clients, security professionals, prospective clients, and internal stakeholders (via phone, email, and in person).
• Support and coordinate office operations, ensuring processes run smoothly and efficiently.
• Lead recruitment activities from interview through to first shift, including onboarding, training, and certification tracking.
• Collaborate with site teams to address staffing needs, uniforms, certifications, and site supply requirements.
• Maintain accurate records and reporting.
• Work independently while managing competing priorities.
• Support the Branch Manager and Head Office with additional tasks and assignments as required.

What would you bring:

• Minimum 2+ years of experience in operations coordination, scheduling, or a similar administrative role.
• Valid Class 5 Driver's License in British Columbia with a clean driver's abstract.
• Valid BC Security Worker License is an asset but not required; must obtain within 6 months of hire if not already licensed.
• Willingness and ability to support field-based operations across the North Coast, including on-site coordination, client support, and alignment with company standards.
• Strong written and verbal communication skills, with confidence interacting professionally with a variety of stakeholders.
• Proven ability to multitask, prioritize, and stay organized in a fast-paced, dynamic environment.
• Diploma or certification in a related field is considered an asset but not required.
• Ability to complete further site-specific training such as RAP, TSC, MARSEC, etc.

Employee perks we offer:

• Award winning corporate culture -2021 & 2024 winners of Canada's Most Admired Culture
• Team Building events.
• Extended Health and Dental Benefits.
• Employee Assistance Program through TELUS Babylon
• Telemedical access to doctors, therapists, and dietitians
• Robust corporate discount program including Perkopolis and discounted cineplex movie tickets, and discounted Annual Grouse Mountain passes.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.