Service Dispatcher

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a customer oriented Service Dispatcher to join our team in Edmonton, Alberta. As the Service Dispatcher you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers..

Essential Duties & Responsibilities

As the Service Dispatcher your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians ensuring compliance with the provisions of the collective union agreement
• Managing new and ongoing work orders from beginning to end using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments days or weeks in advance
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers, providing contact daily on status of repairs
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• 2 to 3 years of experience in a comparable role is required
• Mechanical knowledge of the heavy machinery industry preferred but not required
• Post-secondary education in sales, business, management or a related discipline
• Proficiency with Microsoft Office (Word, Excel, Outlook) is required
• High-speed typing skills
• Proven ability to prioritize tasks and manage schedules
• Superior organizational skills and planning skills
• Ability to work effectively in a fast-paced work environment
• Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
• Confident self-starter and team player

Benefits & Perks

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities

The base pay range for this role is: $55,000 to $61,500 annually depending on experience.

This is an onsite role based in Edmonton, Alberta.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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