Inside Automation Support and Portals Specialist

Join Rexel: A Global Leader in Electrical Distribution

Rexel is a world leader in the electrical distribution market, operating in 18 countries and leveraging a network of 1,950 branches and 27,000 employees. We provide innovative electrical solutions and equipment for the industrial, residential, and commercial sectors. As the energy evolves, our business is transforming alongside it. This change is driven by you - our fresh thinkers, innovators, and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customers, and stakeholders alike. Together we are building sustainable performance and shaping a better future.

Rexel Canada operates under six distinct banners:

• Rexel Atlantic
• Rexel Utility
• Westburne
• Nedco
• LTL
• Talley

Westburne Electric is a leading distributor of electrical and automation solutions across Canada. We are currently seeking a self-motivated individual to become an integral part of the Inside Automation Support team at our National Service Centre. If you thrive in a dynamic team environment and enjoy being trusted with responsibility, then Westburne is the place for you.

The Inside Automation Support and Portals Specialist is in direct contact with customers, suppliers, and Business Unit employees to effectively resolve concerns and ensure exceptional customer satisfaction. This role is responsible for coordinating and troubleshooting activities, taking ownership of issues, delivering solutions, and supporting customer and supplier portal transactions including Conexiom, Ariba, and Taulia.

Responsibilities:

• Assess job requirements and verify stock availability of orders. Offer alternative non-stock items based on specifications. Provide pricing terms as per established margins and source from suppliers to obtain price and delivery for non-stock items.
• Coordinate and address all inquiries related to Business Unit customers.
• Prepare quotations, process orders to completion, and verify accuracy using generated SOPs. Maintain backup records of all customer orders.
• Provide reliable service and assistance while communicating future needs to the appropriate areas.
• Act as a troubleshooter for concerns raised, offering feedback and alternatives within acceptable timelines and taking full ownership of the task.
• Process customer and supplier portal transactions including Conexiom, Ariba, and Taulia.

Qualifications:

• High School education plus a minimum of three (3) years administrative, order entry, and customer service experience in the industry, or an equivalent combination of education and experience.
• Ability to read instructions, memorandums, and interpret product specification sheets.
• Ability to write routine reports and customer correspondence.
• Strong telephone communication skills with the ability to effectively convey product knowledge and information.
• Excellent interpersonal skills, both verbal and written.
• Computer literacy – proficient with all Microsoft Office applications.
• Knowledge of Westburne AS400 system is an asset.
• Product knowledge of electrical supplies is an asset.
• Excellent organizational skills.
• Experience with e-commerce or supplier/customer portals such as Conexiom, Ariba, or Taulia is an asset.

What We Offer:

• Our employees enjoy a positive work-life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges.
• We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities - whether advancing in your current field or exploring something entirely new. If you are motivated, we will help you find the career path that suits you.
• Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills.

What Is Next?

• If this position aligns with your career goals, click "Apply" to submit your application.
• We thank all candidates for their interest; however, only those selected for interviews will be contacted.
• If you require any accommodation in the application process, please contact us with the “Need Help” button in Fitzii.
• Please visit www.rexel.ca for other career opportunities.