Pine Valley Animal Clinic
London, ON
Fermé
Les candidatures ne sont plus acceptées pour ce poste.
Détails de l'emploi :
18,50 $ - 22,00 $ / heure
Temps plein
Niveau d`entrée
What You'll Do
Reception & Client Care
- Greet clients warmly in person, by phone, and by email — you're the first impression of our clinic
- Schedule appointments, confirm bookings, and manage the daily calendar using IDEXX Neo Software
- Check patients in and out, process payments, and maintain accurate records of client communications
- Complete end of day settlement, and opening and closing procedures
- Answer questions about services, pricing, and general pet care
- Preparing admission paperwork for surgical patients
- Communicating with other staff to ensure all duties completed
- Contacting referral and emergency facilities as directed
- Assist in keeping the hospital clean and organized
- Assist in ordering food and medication for clients, in-person and through our web store
Veterinary Assistant Duties
- Assist veterinarians and technicians during exams, procedures, x-rays and other treatments
- Safely handle and restrain animals of varying sizes and temperaments
- Prepare exam rooms and surgical areas; clean and sterilize equipment
- Accurately communicate to staff a client's pet health concerns
- Assist with client education, and discuss home care instructions with clients
- Help with inventory, stocking, and basic lab tasks, including unpacking of orders
- Complete referral forms and requests as directed
What We're Looking For
- Genuine love for animals and compassion for their owners, strong customer service
- Strong communication skills and a calm, professional demeanor — even during busy or stressful moments
- Ability to multi-task and stay organized in a fast-paced environment
- Comfort handling dogs, cats, and other companion animals
- Willingness to learn and work with various software (Idexx Neo record management system, MyVetStore webstore)
Experience
- Previous veterinary clinic or animal-care experience preferred but not required
- Customer service or hospitality background of at least 1 year
- Medical receptionist background is an asset
- Veterinary Assistant Certificate is an asset
- We're happy to train the right person — attitude and reliability matter most
Requirements
- Minimum 18 years of age
- High school diploma or equivalent
- Able to lift up to 20kg and stand for extended periods
- Flexible availability, including some evenings or Saturdays as needed
- Written and oral communication skills
- Professionalism and confidentiality
Benefits
- Discounts on services and products for your pet(s)
- Comprehensive benefits package
Foire aux questions
You’ll handle reception and client care, schedule appointments, process payments, assist veterinarians during exams and procedures, prepare exam rooms, and help with inventory and basic lab tasks.
You’ll manage the daily calendar and records using IDEXX Neo Software and may work with the MyVetStore webstore for client orders.
This is a full-time position located in London, ON, with flexible availability including some evenings or Saturdays as needed.
Previous veterinary clinic or animal-care experience is preferred but not required; we value a strong customer service background and a willingness to learn.
The role includes discounts on services and products for your pet and a comprehensive benefits package.
You must be able to lift up to 20 kg and stand for extended periods, with a focus on professionalism and confidentiality.
The salary range is $18.50–$22.00 per hour, and this is a full-time role at Pine Valley Animal Clinic in London, ON.
