General Manager- Calgary

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.
Job Title: General Manager
Job Description: We are looking for a passionate General Manager who is truly committed to excellent service, cuisine, and guest experience. Strong leadership and creative thinking are a MUST for this role. Our experience isn't meant to just be “ordinary”. Our restaurant provides a unique dining experience, focused on high-quality food combined with a beautiful floral atmosphere and superior customer service. We are looking for applicants with a strong, reliable work ethic who share our passion for fine cuisine and above-and-beyond hospitality.
As the General Manager, you will be responsible for overseeing the overall operations and management of a restaurant. You will lead a team of employees, ensure excellent customer service, achieve financial targets, maintain quality standards, and uphold the restaurant's reputation and vision. The role of a GM requires strong leadership, communication, and organizational skills, as well as a deep understanding of the restaurant industry.
Key Responsibilities:

• Recruit, train, supervise, and motivate a diverse team of restaurant staff.
• Set performance expectations, provide coaching, and conduct regular evaluations.
• Foster a positive work environment that encourages teamwork, collaboration, and professional growth.
• Lead by example and promote a culture of exceptional customer service.

Operations Management:

• Oversee day-to-day operations, ensuring compliance with health and safety regulations, food handling guidelines, and company policies.
• Assist in developing and implementing standard operating procedures (SOPs) to optimize efficiency and productivity.
• Monitor inventory levels, order supplies, and manage vendor relationships to maintain stock availability while minimizing costs.
• Coordinate with the kitchen staff to ensure smooth food preparation, timely service, and high-quality culinary offerings.

Customer Service and Satisfaction:

• Focus on delivering an exceptional dining experience by maintaining high standards of customer service.
• Interact with customers, address inquiries or complaints promptly, and ensure their satisfaction.
• Monitor customer feedback, reviews, and ratings, taking appropriate actions to enhance customer loyalty and drive repeat business.

Financial Performance:

• Assist in developing and executing business strategies to achieve revenue and profitability goals.
• Analyze financial reports, such as sales figures, expenses, and budgets, and take necessary actions to optimize performance.
• Implement cost-control measures to manage labour costs, food waste, and other operational expenses.
• Conduct regular financial audits and maintain accurate records of financial transactions.

Marketing and Promotions:

• Collaborate with the marketing team to create and execute effective promotional campaigns.
• Stay updated with market trends, competition, and customer preferences to identify opportunities for growth.
• Engage with the local community, build relationships, and explore partnerships to drive brand awareness and customer acquisition.

Qualifications:

• Previous experience in a managerial role within the restaurant industry is required.
• Strong leadership skills and the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills.
• Solid understanding of restaurant operations, including food preparation, service, and safety standards.
• Financial acumen to analyze financial reports, develop budgets, and manage costs effectively.
• Exceptional problem-solving and decision-making abilities.
• Familiarity with restaurant management/POS software, such as OpenTable.
• Familiarity with Google Suite and Microsoft Office.
• Flexibility to work evenings, weekends, and holidays as required.

Out-of-Country Applicants: We do not provide sponsorship opportunities or international relocation; applicants must currently reside in Canada to be considered for this position.