Operation Scheduling Coordinator - Toronto

Securiguard is currently looking for a driven and efficient Operations Coordinator to provide support to our office in Toronto. Working with our internal and external stakeholders, the Operations Coordinator oversees the administrative and organizational communication between the office and staff. The Operations Coordinator will also be responsible for ensuring the smooth operation of our scheduling, reporting and recruitment functions. The role is fast-paced, and the ideal candidate will be quick-thinking, metrics-orientated and adept at multi-tasking and problem-solving.

Main Responsibilities

Being the first point of contact for employees and staff. Will ensure that all concerns and issues are addressed in a timely manner. This may mean coordinating with staff requests that require follow ups.

Lead and manage staff sort notice scheduling across multiple sites, ensuring optimal coverage while minimizing non-billable overtime through strategic planning

Manage and oversee hourly employee information changes and general communications while following ON Labour Standards. Scheduling also includes coordinating with employees regarding vacation/leave requests.

Provide exceptional customer service to all clients, security professionals, prospective clients, and Securiguard representatives (via phone, email, and in-person)

Oversees the organization and coordination of office operations and procedures, while ensuring consistent communication across the teams via telephone and email interactions

Provide support to the National Security Operations Center (NOSC).

Work closely with site supervisors/managers/directors for staffing, uniforms, certification, and supplies required for the site(s)/clientele

Maintain detailed reporting on staffing levels, scheduling efficiency, and operational metrics

Support general office coordination and administrative processes as required

Coordinating site specific training and certifications.

Managing all pay rates and overtime for each employee to ensure labor standards are being followed.

Completion of safety documentation, office audit, site audits and employee audits.

Perform additional duties as assigned by the Client Services Manager

What would you bring:

2+ years of experience in operations coordination, workforce scheduling, or similar roles

Experience in high-volume or 24/7 scheduling environments is strongly preferred

Ontario Security License is an asset

Strong knowledge of Canadian employment standards and compliance best practices.

Excellent written and verbal communication skills with strong stakeholder management ability.

Highly organized with the ability to manage multiple priorities while maintaining confidentiality.

Collaborative team player with strong judgment, composure, and attention to detail

Diploma or certification in a relevant field would be considered an asset but is not required

What's In It for You

Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.

Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.

Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.

Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

Disclaimer:Our recruitment and selection process does not involve the use of artificial intelligence or automated decision-making systems. All applications are assessed by qualified personnel. Candidates who participate in an interview will be notified of the outcome within 45 days. Only applicants whose qualifications meet current or forecasted business needs will be contacted.
Securiguard Services Ltd. ("Securiguard") is committed to ensuring equal access to and participation in employment for persons with disabilities. Securiguard welcomes and encourages applications from persons with disabilities. Upon request, Securiguard will provide accommodation to a job applicant with a disability during all aspects of its recruitment process. If you require accommodation during this process please email: "[email protected]"
"We are a different kind of employer". To learn more about what it is like to work at Securiguard, visit us at our careers page or on Facebook or Instagram.
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