CUSTOMER SERVICE REPRESENTATIVE

Dick's Lumber in North Vancouver is looking for a energetic, customer service driven individual to join our team in Customer Service and Counter Sales

ACCOUNTABILITIES:

• Offers exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales.
• Uses strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling.
• Assists customers by offering advice and information on different products.
• Performs multiple transactions at once.
• Presents a professional sales image to the customer at all times.
• Provides assistance and follows up with customer inquiries in a timely manner.
• Performs other job-related duties as required (such as stocking shelves, housekeeping etc)

QUALIFICATIONS:

• Effective selling and relationship building skills.
• Ability to grow and develop contractor business by participating in store initiatives.
• Fluent in English & Mandarin (spoken and written) with excellent listening, communication and interpersonal skills and able to assess customer requirements and make product recommendations.
• Detail oriented with strong organizational skills.
• Professional, courteous and punctual with a focus on customer service.
• Ability to multi-task, prioritize and work efficiently with minimal supervision.
• Manual dexterity and the ability to lift up to 25kgs.
• Must have a positive attitude and be a team player.
• Basic and current knowledge of the building code would be an asset.
• Experience and knowledge in this or a related industry is an asset.

Pay :- $20.00- $22.00

WORKING CONDITIONS:

• This position is primarily in the store so the exposure to extreme temperatures is infrequent.
• Moderate exposure to personal risk; safety boots are required.
• Busy, high volume environment.